Summary
Date Posted: Friday, January 20, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Key Responsibilities:
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Meet and exceed your set revenue and product target by developing relationships with targeted customers.
• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the team regularly
• Engage with clients at a senior, decision-making level to understand their business needs, to leverage our Solutions to meet the customer’s business needs and to grow relationships with a longer-term focus.
• Create a long term and short-term strategy to HOD in conveyance of how you can show the capability to meet and exceed set target
• Create and manage sales pipeline and achieve pipeline conversion to sales targets.
• Ability to review self-sales closure ratio and continuously push to reduce it
• Developing and managing targeted marketing activities with our Sales department.
• Attend all training on existing or new services offered by the organization
• Know and adhere to all the setout renewal, cross sell and churn processes and use the systems relevant to the processes (Odoo)
• Gather market intelligence and share with the team on a daily/weekly basis
• Work hand in hand with team in analyzing potential areas of growth and where we can groom
• Any other duties and responsibilities as the company sees fit.

Skills and Qualifications
• Bachelor’s degree in a Sales and/or Marketing related field
• 4-5 years relevant working experience in Account management three of which should be at the senior level preferably in an ICT environment
• Chartered Institute of Marketing (CIM) qualifications or its equivalent exam MS-900: Microsoft 365 Fundamentals, Sophos Sales, Bitdefender Sales, Parallels RAS Sales Managed IT Sales, Standard Operating Procedures
• Experience or qualification in ICT-related an added advantage.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Proven Solution Selling or Consultative account development skills with high levels of documentation
• Excellent presentation skills
• Learn fast with regard to new systems and solutions
• Self-starter with excellent communication skill
• Build relationships internally and externally
• Work independently, using initiative
• Work well within a team
• Attention to detail
• Efficient written and oral communication skills
• Self-motivated, hardworking, sociable, and driven by professional success


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Tech Sale Manager- IT) (Client Relationship Manager- IT) to vacancies@corporatestaffing.co.ke  before 27th January 2023


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