Summary
Date Posted: Thursday, July 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Decisions and Judgments
The post holder works within a highly regulated environment which is characterised by clear work instructions and standard operating procedures.

Qualifications
• Bachelor of Science Degree
• Experience working in a Laboratory setting
• Has at least 1-2 years Customer Experience
• Strong working knowledge of office suites in computer applications

Summary of Key Responsibilities
DOCTORS’ HOSPITALS LIAISON
• Liaise with doctors and Facilities to assist with queries, complaints and following up on patients results with relevant departments to ensure that doctor receives results.
• Liaise with clients regarding test information, customer complaints and compliments to ensure that customers receive correct and adequate information and where necessary to ensure customer satisfaction.
• Liaise with Lancet staff to respond to client queries.
• Logging tasks for doctors’ orders where applicable (consumables, request forms etc.).
• Route and redirect calls to appropriate resources to ensure that customers are assisted promptly by relevant parties.
• Assist with collecting of samples from clients and doctors’ rooms and delivery of results where necessary.

MARKETING INTELLIGENCE
• Review clients trend analysis (to avert any loss of business due to internal mitigatable occurrences)
• Gathering and Dissemination of competitors information. (Business strategy, top clients branding materials offers and incentives to their clients)
• Identify and escalate priority issues on the competitors market share. (New setups, mushrooming labs etc.)
SELLING AND PROMOTING LANCET BRAND
• Marketing and selling Lancet services to existing and prospective customers to grow revenue.
• Represents Lancet in public relations events such as conferences, CME days to promote services of the organization.
• Constantly selling lancet services to new and existing client to maintain loyalty and client sat faction (doctors, administrators, directors, hospital managers, lab managers)
• Compile and submit reports to the Marketing Manager and/or as directed by Management.

Ability and/or Skills
• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Active listening
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-pace environment
• Growth mindset

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified persons are requested to make their applications attaching a detailed CV, copies of their certificates and testimonials to Career@lancet.co.ke  on or before11.07.2022 latest 5.00 pm


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