Vacancy title:
Client Relations Officer

Jobs at:
Saif Real Estate

Deadline of this Job:
6th December 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 1st November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

RESPONSIBILITIES

•  Contact potential or existing customers to inform them about our products and services.
  
•  Answer questions about products or the company.
  
•  Ask questions to understand customer requirements and close sales.
  
•  Enter and update customer information in the database.
  
• Take and process orders in an accurate manner.
  
•  Handle grievances to preserve the company’s reputation.
  
•  Go the “extra mile” to meet sales quota and facilitate future sales.
  
•  Keep records of calls and sales and note useful information.
  
•  Write reports on a daily, weekly and monthly basis or as per request from management.
  

REQUIREMENTS

•  Must have proven experience as telesales representative or other sales/customer service role.
  
•  Must have proven track record of successfully meeting sales quota preferably over the phone.
  
•  Must have good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  
•  Must have the Ability to learn about products and services and describe/explain them to prospects.
  
•  Must have excellent knowledge of English and Swahili.
  
•  Must have excellent communication and interpersonal skills.
  
•  Must be cool-tempered and able to handle rejection.
  
•  Must have outstanding negotiation skills with the ability to resolve issues and address complaints.
  
•  Must be a diploma or degree holder in a marketing or business related field from a reputable institution.
  
•  Must be presentable at all times.
  
•  Preferably ladies.