Summary
Date Posted: Thursday, February 23, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Purpose:
To manage client relations within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience.

Primary Responsibilities:
• Coordinate dispatch of renewal notices and confirm renewals through active client engagement and follow up on Debt collection.
• Conduct scheme performance and service review meetings with clients to identify and address service gaps;
• Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.;
• Educate scheme members on Wellness program to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;
• Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
• Conduct scheme performance and service review meetings with clients to identify and address service gaps.
• Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.

Education
• Bachelor’s degree in Commerce or in any related field
• Computer literate in MS Office and other office applications
• Certification in Insurance is an added advantage

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Use the link(s) below to apply on company website.
Client Relations Officer – Medical

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