Summary
Date Posted: Thursday, April 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Client Relations Assistant – Medical
Purpose:
To manage client relations within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience

Primary responsibilities:
• Ensure timely and efficient follow up on questions, issues, approvals and other ad-hoc points of communication between clients and CIC.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
• Conduct scheme performance and service review meetings with clients to identify and address service gaps.
• Organize and hold health talks, and medical campaigns programs for all allocated clients on a quarterly basis.
• Sensitize members on Wellness program and Dawa mlangoni.
• Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.
• Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
• Receive and transmit all invoices and credit notes from CIC to the client.
• Follow up on SMART Card replacements and new cards through policy admin and update Client.
• Share monthly scheme utilization reports by the 10th day of every month reporting the performance as at the end of the preceding month.
• Share monthly scheme Funds reports by the 10th day of every.
• Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
• Follow up on historical and current debts.
• Update the contact person on daily admission updates and death notifications
• Coordinate dispatch of renewal notices and confirm renewals and follow up for renewal.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.

Generic Duties
• Identify process improvement areas and raise with CIC management team for implementation.
PERSON SPECIFICATIONS.
Academic Qualifications
• Bachelor’s degree in Commerce or in any related field
Professional Qualifications
• Certification in Insurance is an added advantage
Experience
• Up to two (2) years’ relevant experience
Skills and Attributes
• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Excellent customer care skills
• Good negotiation skills
• Computer literate in MS Office and other office applications
• Technical competence in insurance
• High emotional intelligence
• Innovative

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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