Summary
Date Posted: Sunday, July 09 2023, Base Salary: Not Disclosed

JOB DETAILS:
Main Duties/Responsibilities:
• Adjudicate international medical/dental and vision claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals.
• Monitor and highlight high cost claims and ensure relevant parties are aware.
• Monitor turn around times to ensure your claims are settled within required time scales, highlighting to your Supervisor when this is not achievable.
• Respond within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.
• Interface effectively with internal and external customers to resolve customer issues.
• Identify potential process improvements and make recommendations to team senior.
• Actively support other team members and provide resource to enable all team goals to be achieved.
• Work across European business in line with service needs.
• Carry out other adhoc tasks as required meeting business needs.

Experience Required:
• Customer focused with ability to identify and solve problems.
• Ability to meet/exceed targets and manage multiple priorities.
• Proficient in Microsoft Office applications.
• Preferred if English and Arithmetic qualification gained.
• Experience in medical administration, claims environment or Contact Centre environment is advantageous but not essential.

Skills:
• Must possess excellent attention to detail, with a high level of accuracy.
• Strong interpersonal skills with good verbal and written communication to internal and external clients.
• Strong customer focus with ability to identify and solve problems.
• Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Ability to organise, prioritise and manage workflow to meet individual and team requirements
• Ability to exercise judgement.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply

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