Summary
Date Posted: Wednesday, January 11, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

PURPOSE OF THE ROLE
Reporting to the Claims Manager – The Claims Assistant will be responsible for efficient claims processing within the department as per set service standards with the aim of providing superior customer service.

PRIMARY Duties & Responsibilities
• Verify all claims presented to ensure that they fall within the scope of respective insurance policy cover and that policy conditions have been met.
• Acknowledge receipt of new claims, register new claims and open claim files (manual and electronic) while ensuring accuracy and completeness of documentation.
• Communicate the decision regarding coverage and accuracy of claims to claimants, insured’s, branches, and other parties concerned.
• Maintain client claims files in accordance with agreed service standards.
• Appoint motor assessors and ensure regular follow ups
• Follow up all registered claims through to final settlement / payment.
• Initiate recoveries with third party insurers and third parties.
• Communicate constantly with clients / intermediaries on the status of their claims.
• Review client/Intermediary experiences for accounts serviced and make recommendations to the underwriting department
• Monitor all allocated client accounts for loss ratios and frequency of occurrence
• Any other duty as may be assigned by the management from time to time

Qualifications and Experience
• Bachelor’s degree preferably in Insurance or related field.
• Progress in CII/AIIK
• 2 years working experience in general insurance claims

Required skills and Competencies
• Good understanding of Insurance principles and practice
• Good customer service, communication, and negotiation skills.
• Good understanding of claims processing

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified candidates should forward their CV to: jobs@cannon.co.ke  using the position as subject of email.

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