Summary
Date Posted: Monday, February 13, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Detailed Description
• Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
• Anticipate, understand and resolve performance and capability improvement needs in the company’s function
• Work with Functional Director and line managers to identify technical and professional capability and development needs
• Assist the function to diagnose specific capability, competence and skills gaps and enable the design and delivery of learning and development solutions to close them
• Lead the definition of technical and professional competences, competence levels and pre- and post appointment training requirements and ensure they are included in role profiles and within the learning management system
• Ensure the addition of behavioral competences, competence levels and training requirements to role profiles.
• Prepare and manage functional training budgets to ensure adequate provision for the training programmes
• Prepare and update learning and development materials to keep up to date with the developments and trends affecting performance of the function
• Ensure that regulatory training and certification of competence is addressed to meet role requirements, external audit standards and emerging global trends.
• Establish and develop a team of learning and development specialists with the capability to diagnose, design, deliver and evaluate learning in line with functional needs
• Manage a team of learning and development specialists to ensure effective performance and customer satisfaction
• Ensure the availability of operational Subject Matter Experts (SMEs) so that there is adequate flexibility and expertise
• Evaluate and report on the effectiveness of technical and professional development provided to the function in relation to performance requirements
• Support advertising and marketing of courses to external commercial customers
• Adapt and customize training to meet customers’ requirements
• Contribute to the achievement of commercial objectives for training
• Think and act like an entrepreneur to support the business in revenue generation.
• Plan, organize and schedule the delivery of programs in collaboration with the functions in order to enable easy access and full participation
• Prepare and deliver the training to the selected participant to enhance knowledge and skills.
• Prepare, administer and mark examinations to assess the effectiveness of the training.
• Ensure up to date training records
• Support in the development, monitoring and implementation of e-learning
• Provide Return on Investment (ROI).

Job Requirements
Knowledge and Experience
• Hold a University degree.

Additional Qualifications
• Must have completed Management of Training course
• Must have completed Quality Management Systems course
• Must have completed Training Needs Assessment course
• Training of Trainers Course

Years of Experience (Minimum)
• At least three (3) years of relevant experience as a Training Instructor in either Passenger Handling or Baggage Handling or Fares and Ticketing

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Use the link(s) below to apply on company website.
Chief Instructor Passenger and Baggage

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