Summary
Date Posted: Tuesday, September 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Reporting to the Manager Digital and Alternative Channels, the job holder will be responsible for, implementing, maintaining and managing technical support of the Bank’s Digital Channels.
• Provide customers, partners and end users with technical support by resolving all Digital Channels related issues, if necessary, will travel to other towns for on-site support
• Manage customer complaints and /or new requirement processes regarding Digital Channels systems
• Prepare service and technical analysis reports for Digital Channels systems.
• Be the technical lead in the implementation of Digital Channels projects / initiatives.
• Conduct Digital Channels technical training when necessary.
• Vendor SLA management including quality of Service reviews
• Enforce compliance to regulatory guidelines and payment standards set by Card Associations (i.e. Visa, MasterCard, SWIFT and the regulator) and other partners such as Interswitch.
• Provide technical support to empower customer facing teams to undertake effective training on all Digital Channels Systems.
• Perform prompt Digital Channels system upgrades and application of system patches from time to time
• Develop, maintain and enforce procedures for controlling and keeping track of system updates and alterations for all Digital Channels systems.
• Asset Management for Digital Channels systems.
• Support and deliver 24X7X365 Digital Channels Availability
• Implement Digital Channels Systems change management processes
• To play an active role in the development and improvement of service delivery
• To comply with, and actively support implementation of IT policies and procedures, and in particular those relating to the delivery of IT services, information security and risk management.
• To actively engage in personal development and to pursue appropriate qualifications/training as agreed
• To be available for any out-of-hours activities as required from time to time
• Participate in at least two ITDRP tests
• Closure of identified Digital Channels system risks or audit findings
• Performs User access management and Quarterly / ad-hoc user Access review exercises

Skills
Education
• Bachelor of Information Technology (BIT): Information Technology (Required)

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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