About the Opportunity

Inkomoko in Kenya seeks a highly talented and experienced Sales & Marketing professional to sell & recruit clients (entrepreneurs) who will go through AECs accelerator program. The position holder will ensure personal monthly and quarterly sales targets are achieved and exceeded by utilizing client relationship and sales skills. The successful candidate will have the following responsibilities:

Responsibilities

CLIENT SALES (70%) 

 Find and sign new SME companies to Inkomoko (approximately 6 per month)

• Develop a database of potential leads.
• Develop and implement a sales plan
• Complete sales meetings to understand prospective client needs and explain Inkomoko services to meet those needs.
• Maintain perfect understanding of Inkomoko service offering to provide accurate presentations.
• Maintain contact with previously signed clients both during and after service delivery.
• Assist the Business Development Manager to develop and grow relationships with Kenya’s leading business development partners and other sales channels including banks. 

ON-BOARD NEW CLIENTS (10%) 

• Once a contract has been signed, work with the Finance Department to set up their payment plan. 
• On-board the client with the Business Development team providing information gained during the sales process. 
• Manage client information in company filing systems and databases. 

MARKETING (10%) 

• Work with the rest of the team to implement a nation-wide marketing plan. 
• Test various marketing and sales messages to develop customer insight. 
• Work with the Communications Manager to develop marketing materials, including on-line, printed, and social media messaging to secure clients 
• Represent Inkomoko in public forums, including panels, conferences, and other venues 
• Keep management and other staff connected to relevant partnership opportunities 

ADMINISTRATION (10% TIME)

• Regularly update Odoo and make sure all client information is recorded accurately. 
• Represent Inkomoko in the local business community and at conferences or other events
• Maintain and organize client files
• Attend all required department and company meetings
• Participate in the organization’s company-wide efforts for growth
• Other duties as required

Who we are looking for:

The ideal candidate will fulfill the following requirements:

• 3+ years of work experience in marketing and sales 
• Experience selling products or services to individual customers and/or businesses
• Excellent computer skills, especially with MS Excel and Word
• Good written and oral communications skills for presentations and training
• Experience with customer service
• Shows perseverance, personal integrity, and critical thinking skills
• BA or MBA required in relevant field

About the Opportunity

Inkomoko in Kenya seeks a highly talented and experienced Sales & Marketing professional to sell & recruit clients (entrepreneurs) who will go through Inkomoko’s accelerator program. The position holder will ensure personal monthly and quarterly sales targets are achieved and exceeded by utilizing client relationship and sales skills. 

The successful candidate will have the following responsibilities:

Responsibilities

CLIENT SALES (80%)

• Find and sign new SME companies to Inkomoko (approximately 4 per month)
• Achieve maximum sales profitability, growth and account penetration within an assigned territory and by effectively selling the company’s products and/or related services and onboarding clients
• Maintain and develop relationships with existing company clients by providing outstanding service, support. 
• Identify new opportunities 
• Identify and investigate growth opportunities for the company with our clients
• Develop a database of potential leads
• Implement the agreed upon sales plan
• Complete sales meetings to understand prospective client needs and explain Inkomoko services to meet those needs
• Serve as a link between company and market 

ON-BOARD NEW CLIENTS  (10%)

• On-board the client with the Business Development team providing information gained during the sales process.
• Once a contract has been signed, work with the supervisor to ensure a payment plan has been set up.

REPORTING TO INFORM OUR HIERARCHY (10%)

• Provide daily, weekly and Monthly report from system CRM 
• Provide result and impact for all actions promotions 

Minimum Qualifications

The ideal candidate will fulfill the following requirements:

• Bachelor's degree in a relevant field is required
• Minimum 2+ years of work experience in marketing and sales on a commission based arrangement
• Experience selling products or services to individual customers and/or businesses
• Proven experience in customer service 
• Shows perseverance, personal integrity, and critical thinking skills
• Ability to communicate via telephone and email
• Presentable and confident in face-to-face meetings
• General higher education or sales-training and qualifications
• Able to build rapport quickly over phone or face to face
• Strong networking skills
• Motivated self-starter
• Excellent computer skills, especially with MS Excel and Word
• Good written and oral communications skills for presentations and training

About the Opportunity

Inkomoko seeks a highly talented, organized, and serious individual to coordinate and work directly with more than 1200 entrepreneur clients in Eldoret town. The Business Development Advisor will join our team with core responsibilities as follows:

Responsibilities

 CLIENT MOBILIZATION (10%)

•  Together with the team, identify and enroll 1200 entrepreneurs based on the criteria to be enrolled in the program.
• Communicate program details to the community participants and confirm messages have been received.
• Represent Inkomoko Kenya as an Ambassador, outreach to existing structures in the communities.
• Advise on participants’ criteria to fit the culture and existing businesses in the community.
• Communicate to Inkomoko Kenya leadership about any challenge faced by participants during program implementation. 

TRAINING (40%)

• Ensure that all the entrepreneurs in the program are informed and attend all the training 
• Organize all the training logistics: printing training materials, setting up the training venue, recording attendance, and starting the training on time
• Provide the training using Inkomoko training materials in Kiswahili and English
• Review and advise the Training Manager on necessary changes to the training modules. 
•  Complete all the training programs in the due time and within budget. 

BUSINESS CONSULTING & CLIENT RELATIONSHIP MANAGEMENT (40% OF THE TIME)

• The intake process for entrepreneurs, including baseline M&E and tracking in our electronic system
• Conducting monthly site visits to assess business need and opportunity 
• Generate cash flow statements and profitability analyses with clients
•  Provide informed, strategic, and realistic advice to help the client meet their objectives, or shift their objectives towards better sustainability/profitability
• Ongoing site visits to provide real-time advising to solve business changes and grow businesses
•  Connect clients to other Inkomoko Kenya services, including training and access to finance
• Keep up-to-date the clients’ business information in an accurate manner
• Assist investment colleagues with investment applications, due diligence, and clients’ credit payment 

COMMUNITY ACTIVITIES COORDINATION AND ADMINISTRATION (10%)

• Develop a good relationship with all partners and local authorities in and near Eldoret township.
• Provide weekly and monthly reports on time.
• Represent Inkomoko in all Eldoret stakeholder meetings.
• Work closely with the Training Manager and Program Manager to organize community activities. 
•  Assist Inkomoko staff with all in-county communications.
• Make sure activities in the community are done in a timely manner.
• Assist the M&E team with surveys and data collection in Eldoret.
• Provide administrative support as needed.
• Perform any other duties as assigned

Minimum Qualifications

The ideal candidate will fulfill the following requirements:

• 2+ years of work experience in relevant or applicable field
• Experience in consulting, business planning, and providing business advice
• Strong financial and accounting skills; familiarity with business financial policies in Eldoret/Kenya
• Flexible and able to deliver results under pressure
• Excellent computer skills, especially with MS Excel, Word and powerpoint.
• Good written and oral communications skills
• Good presentation and training skills
• Shows perseverance, personal integrity, and critical thinking skills
• Outgoing and Social
• Honest and professional
• University education OR currently pursuing it
• Excellent communicator to audiences in Swahili and English 
• Must be based in Eldoret
• Access to a smartphone 24/7 is a plus.
• Candidate should not be employed by any other organization currently.

About the Opportunity

Inkomoko seeks a highly talented and experienced Senior Business Development Advisor to work directly with our entrepreneur clients. The Senior Business Development Advisor will join a growing start-up team with core responsibilities as follows:

Responsibilities

MANAGEMENT & GENERAL ADMINISTRATION (50% time)

• Serve as a coach, mentor, and advisor to Business Associates (BAS) and Business Development Advisors (BDAs) to help them improve their capabilities and skills
• Assist BDAs/BDAs and review work as needed to ensure high-quality work is delivered to clients
• Coordinate the BDAs and BAs activities with other department activities, ensuring the highest quality of organization and client services outcomes
• Work with the Business Development Manager and Executive team to develop annual goals for the BGS department
• Build the capacity of BDAs and BAs team to reach Inkomoko Kenya’s annual objectives, in particular providing training on matters related to Business Development Services. Additionally, support BDAs/BAs assist Inkomoko Kenya and Inkomoko management in Micro Business Solutions projects, including training, and representation of Inkomoko Kenya in Eldoret and different attend different meetings, i.e. partners/county government meetings
• Represent Inkomoko Kenya in the local business community, conferences, and other events
• Maintain and develop relationships with business community leaders in Eldoret
• Keep up to date on the latest business and industry trends in Kenya and across East Africa
• Manage and supervise a team of  BDAs and BAs
• Ensure set KPIs are met in the locations under his/her supervision

 STRATEGIC ADVISING & CLIENT RELATIONSHIP MANAGEMENT (20% time)

• Regularly communicate with BDAs and BAs to conduct site visits as needed to keep clients engaged and deliver services as planned and promised to clients.
• Connect clients to other Inkomoko Kenya services, as appropriate
• Review weekly, monthly and quarterly reports to stakeholders in a timely manner.

BUSINESS ASSESSMENT & BUSINESS/GROWTH PLAN DEVELOPMENT (30% time)

• Conduct site visits and client interviews to fully understand business needs, challenges, and opportunities
• Review BDAs & BAs consulting work that defines the strengths & weaknesses of the clients
• Assist BDAs & BAs to implement recommendations of businesses and help clients to navigate. challenges, make sound business decisions and achieve their business/growth goals
• Manage the schedule and delivery of services throughout client engagements
• Regularly track and report on the progress of client work and project deliverables

Minimum Qualifications

We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination.

The ideal candidate will fulfill the following requirements:

• 3+ years of work experience in relevant or applicable field
• Experience in consulting, business planning, and providing business advice
• Excellent computer skills, especially with MS Excel and Word
• Good written and oral communications skills
• Good presentation and training skills
• Shows perseverance, personal integrity, and critical thinking skills
• Must speak fluent English and Swahili
• Must be able to legally work in Kenya
• Bachelor Degree in Business Administration/Accounting or related field

About the Opportunity

This is an exciting opportunity to be part of the new Innovation Lab, which plays a critical role in helping Inkomoko scale to 8 countries by 2030.  The Innovation Lab Manager will work closely with the Regional Director of Innovation to develop a user-centric innovation culture and processes to ensure successful implementation of new solutions (both tech and non-tech) across Inkomoko.

We’re looking for a creative thinker and an entrepreneurial problem-solver who is equally comfortable with business strategy and technology. The Innovation Lab Manager will be responsible for helping cross-functional colleagues apply innovation tools and processes effectively and managing Inkomoko’s day to day innovation portfolio. 

Responsibilities

The Innovation Lab Manager is expected to be an experienced project manager and skilled communicator who can facilitate cross-team collaborations and guide innovation ideas, concepts, and initiatives through their life cycle successfully.  A successful candidate should have practical innovation experience from any industry and ready to take on the following roles within innovation management:

INNOVATION MANAGEMENT

• Support the Regional Director of Innovation to optimize existing tools and processes and develop new ones as necessary, i.e. SOPs, visual aids to support operations, country programs and field teams.
• Manage innovation initiatives in portfolio through all stages from beginning to end, i.e. from idea to solution.
• Ensure that all innovation initiatives have clear goals and are aligning with Inkomoko’s existing strategy of creating thriving communities for entrepreneurs.
• Coordinate and collaborate with Monitoring, Evaluation and Learning (MEL) team to source ideas of value to Inkomoko operations and services to Inkomoko clients.
• Coordinate and maintain close communications with cross-functional colleagues to validate insights, ideas, concepts, etc. (customer discovery, market research, etc.)
• Collaborate with cross-functional colleagues to design small scale experiments, with clear ‘success’ metrics, to test key user demand-/market-based assumptions.
• Organize and/or facilitate internal workshops as necessary to improve innovation capabilities of cross-functional colleagues, including efficient use of innovation tools and processes.
• Collaborate with other innovation team members, including technical product development, and external vendors as necessary (e.g. fintech) to identify potential solutions (tech and non-tech) for scale and conduct rapid testing of prototypes.
• Perform other related work as directed by the Regional Director of Innovation or other Senior staff.

Minimum Qualifications

The position requires a creative thinker who can approach problem-solving deeply as well as broadly, across disciplines and systems; human-centered design (HCD) and UX/UI experience is a big plus. The ability to communicate clearly with and facilitate internal collaborations among diverse teams is essential.

Must have:

• 5 years of innovation management experience, overseeing diverse program/project portfolios in nonprofit, private or public sector.
• Exceptional communication skills (oral, written) in English, plus at least one other language of the communities we serve (Kinyarwanda, French, Swahili, Somali, Arabic, Amharic)
• Practical UI/UX experience, including application of human-centered design (HCD) principles to design product/service.
• Bachelor’s degree in design, technology management, marketing, communications, or some innovation related field.
• Adaptive problem solver, with ability to work independently and managing multiple projects with minimal supervision. 
• Experience creating or facilitating effective learning environments for diverse audiences and across cultures.

A plus:

• Economic development experience, experience working with refugee populations.
• Startup or social enterprise experience.
• Experience leading teams (directly or indirectly).

About the Opportunity

Inkomoko in Kenya - Eldoret seeks a highly talented and organized Manager to oversee operations, program deliverables, and partnerships and to manage a dynamic, diverse and impact driven team of professionals. The Business Development Manager (BDM) will manage a team of Business Advisors and Client Relationship Associates replicating the success of Inkomoko in Kakuma & Dadaab refugee camps and Mombasa.
The BDM has responsibilities as follows.

Responsibilities

DEPARTMENT MANAGEMENT (20% TIME)

• Provide strategic direction and leadership for Inkomoko Kenya’s operations and programming.
• Manage the schedule and delivery of services to achieve company-wide KPIs, raising concerns and creating solutions to overcome barriers to delivery and improve efficiency.
• Elevate trends and insights to senior management, helping to inform future strategies.
• Support the leadership in managing the budget, keeping all costs within allocated expense limits
• Cooperate closely with the  Business Growth Services Director on activities and performance
• Incorporate lessons learned from M&E into new solutions for impact and efficiency
• Coordinate with colleagues in the Loan Department to decrease risk for the company
• Meet and develop relationships with clients
• Work closely with the business development team to generate leads and reach out to prospective customers
• Represent Inkomoko in high level stakeholder engagements at the County level

STAFF MANAGEMENT (40% TIME)

• Supervise all staff operating within the Inkomoko  in Eldoret operations
• Participate in identification of hiring needs and sourcing of talent, manage team performance and any other HR matters to ensure the department meets its KPIs
• Manage, coach, and develop Business Development Advisors (BDAs) to provide high quality services to Kenyan entrepreneurs annually
• Provide expert advice and help BDAs to navigate challenges/make sound business decisions with their clients
• Advise staff on how to serve entrepreneurs on operations, sales, and bookkeeping processes
• Advise staff on how to serve entrepreneurs on financing and investment opportunities/challenges
• Train and coach staff on the use of reporting tools, and other company standards

MONITORING & EVALUATION (20% TIME)

• Serve as the local lead for M&E, coordinating with the Inkomoko MEL Director who is based in Rwanda
• Ensure local M&E staff have sufficient tools and plan for both control and test groups, and that protocols are carried out perfectly. 
• Work closely with the M&E team in the data analysis, understanding trends of qualitative and quantitative data. 
• Create meaningful reports with insight for senior management and partners as needed.

 EXTERNAL RELATIONS (10% TIME)

• Maintain and grow Inkomoko in Kenya relationships with various program partners and external stakeholders – particularly in the areas of Eldoret town - coordinating with the Business Growth Services Director and the Managing Director
• Stay up-to-date with entrepreneurship trends across Kenya.  
• Connect our entrepreneurs to new insights in trade strategies and other initiatives.
• Support external communications efforts, working with communications experts to provide case studies and data to support public relations on social media, blogs, and other forums.

ADMINISTRATION (10% TIME): 

• Work with the  Business Growth Services Director and Kenya Managing Director to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
• Work with Rwanda Headquarters Finance Department to manage client payments, and local expenses
• Set up a new Branch Office; negotiate office lease, purchase needed equipment, etc. 
• Manage and oversee other office logistics
• Other duties to support organizational culture and leadership.

Who we are looking for:

The ideal candidate will fulfill the following requirements:

• Education requirement: Bachelor’s degree in Project Management, and other relevant academic qualification – A Master’s degree with be an added advantage
• 5+ years of work experience in relevant fields and serving entrepreneurs
• MUST be ready to live and work in Eldoret
• Prior experience with the entrepreneurship and private sector led initiatives is a PLUS
• Prior experience in Government Relations is required (Government, Donors and partners)
• Experience business training, facilitation, content development, business consulting, business planning, and providing business advice
• Strong financial and accounting skills; familiarity with business financial policies in Eldoret/Kenya
• Flexible and able to deliver results under pressure with experience working and managing teams remotely
• Excellent computer skills, especially with MS Excel, Word, project management tools (i.e.: Trello, etc.)
• Good written and oral communications skills with great presentation and training skills
• Shows perseverance, personal integrity, and critical thinking skills
• Honest and professional
• University education OR currently pursuing it
• Excellent communicator to audiences in Swahili and English 
• Must be based in the camp and have access to a smart phone 24/7
• Candidate should not be employed by any other organization with Camp activities currently