Summary
Date Posted: Thursday, June 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

About the company
• SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus Dispatch.

Job Description
• The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements.

Below are some of the duties and responsibilities during and after the training:
• Manage large amounts of outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Research required information using available resources
• Document all call information according to standard operating procedures
• Complete call logs and reports
• Recognize, document, and alert the management team of trends in customer calls
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Utilize software, databases, scripts, and tools appropriately
• Meet personal/team qualitative and quantitative targets
• And any other duties assigned

Qualifications
• 1 year experience in a call center or customer service environment
• Diploma or Degree in public relations or any other related field
• Knowledge of administration and clerical processes
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• Familiarity with CRM systems and practices
• Verbal, (English language proficiency
• Superior listening skills
• Proficient in relevant computer applications
• Stress tolerance and resilience
• Excellent data entry and typing skills
• Achieve thoroughness and accuracy when accomplishing a task.
• Willingness to think proactively and anticipate future needs


Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure

• nterested and qualified? https://www.myjobmag.co.ke/apply-now/397865 


All Jobs

QUICK ALERT SUBSCRIPTION