Summary
Date Posted: Saturday, July 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities
• Manage inbound and outbound calls
• Obtain client information by answering telephone calls.
• Follow communication scripts when handling different topics on the phone.
• Inform clients by explaining procedures, answering questions and providing information.
• Document all call information according to the acceptable standards.
• Make follow up calls to check on the status of discharged clients.
• Manage and resolve customer complaints as necessary.
• Process booking and rescheduling requests.
• Providing customers with the organization’s services information.
• Update job knowledge by keeping abreast with the new services.
• Any other duty as may be assigned.

Job Requirements
• Degree or Diploma in Public Relations, Communication or any other relevant field.
• Fluent in both English and Swahili
• Proficiency in Microsoft Office Suite
• A t least one years’ experience in the same role

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure
• All qualified and interested candidates should send their CV’s and cover letters to hr@oasishealthcaregroup.com  quoting the position being applied for on the email Subject.

NOTE:
• We do not charge any fee for receiving your CV or for interviewing.
• Only candidates short-listed for interview will be contacted.
• Applications to reach us before close of business 4th August 2022.
• Oasis Healthcare Group Limited is an equal opportunity employer

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