Summary
Date Posted: Monday, May 20 2024, Base Salary: Not Disclosed

JOB DETAILS:
PathCare Kenya was started on 25th November, 2002 by Dr. Kiran Radia as the Chief Executive Officer. PathCare is a private, Kenyan owned professional laboratory, which provides services to clinicians and their patients in collaboration with Pathcare South Africa, one of the leading pathology groups. PathCare strives to promote the health of the population...

RESPONSIBILITIES
• Manage inbound and outbound calls in a timely manner.
• Adhere to communication scripts when addressing various topics.
• Identify customers' needs, clarify information, and offer solutions or alternatives.
• Capitalize on opportunities to upsell services.
• Cultivate enduring relationships with customers by going the extra mile.
• Meet personal and team qualitative and quantitative targets.

REQUIREMENTS & SKILLS
• Previous experience in a customer support role. Demonstrated track record of exceeding quotas.
• Proficient in phone and verbal communication, with strong active listening skills.
• Familiarity with CRM systems and practices. Customer-centric mindset with adaptability to different personality types.
• Ability to multitask, prioritize, and manage time effectively.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 12

Level of Education:

Job application procedure

Method of Application
Interested and qualified? Go to Path Care Kenya on docs.google.com to apply



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