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Vacancy title:
CX Analyst- Group and Subsidiary Support
Jobs at:
NCBA GroupDeadline of this Job:
26 February 2023
Within Kenya , Nairobi , East Africa
Summary
Date Posted: Monday, February 20, 2023 , Base Salary: Not Disclosed
Learn more about NCBA Group
NCBA Group jobs in Kenya
JOB DETAILS:
CX Analyst- Group and Subsidiary Support
Job Purpose
Statement Responsible for overseeing adherences to service quality standards in UG/TZ/RW and other non-bank subsidiaries in order to determine if the customer experience services provided are meeting set quality standards. Additionally, the CX Partner is responsible making recommendations to improve the quality of service/processes.
Ideal Job Specifications
Academic:
• University degree Upper 2nd Class Honors or 3.0 GPA
Professional:
• Proficient in use of relevant MS Office applications and statistical packages.
Desired work experience:
• At least 5 – 6 years working experience in banking, preferably in a customer service role
Closing on: Feb 26, 2023
Job Experience: No Requirements
Work Hours: 8
Level of Education: Bachelor Degree
Job application procedure
Use the link(s) below to apply on company website.
• CX Analyst- Group and Subsidiary Support
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