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Vacancy title:
CX Analyst, Key Processes
Jobs at:
NCBA GroupDeadline of this Job:
08 January 2023
Within Kenya , Nairobi , East Africa
Summary
Date Posted: Monday, January 02, 2023 , Base Salary: Not Disclosed
Learn more about NCBA Group
NCBA Group jobs in Kenya
JOB DETAILS:
Job Purpose Statement
Responsible for analysis of Quality data to generate reports and insights that support to the CX partner and respective units and tracking of daily compliance to assigned Bank processes and procedures to identify areas of intervention
Ideal Job Specifications
Academic:
• University degree Upper 2nd Class Honors or 3.0 GPA
Professional:
• Proficient in use of relevant MS Office applications and statistical packages.
• Great self-drive and meeting of deadlines.
Desired work experience:
• At least 3 years’ working experience in banking, preferably in a customer service role
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree
Job application procedure
Interested and qualified? Go to NCBA Group on ke.ncbagroup.com to apply
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