Summary
Date Posted: Friday, May 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
CX Agent - Multicarrier
We offer
You will gain industry knowledge, international experience, strong communication skills and techniques relevant to customer experience. This will equip you with the competencies required for customer-facing roles, deepen your potential and broaden your career development as well as contribute to your team’s and organization's success.

Responsibilities
• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal team
• Full understanding of customer’s needs, requirements, and business drivers
• Handle incoming customer queries, issues, exception management.
• On-board new clients and deliver a second-to-none experience to them for increased share of their business.
• Be fully responsible for customer satisfaction and experience on interaction with Customers.
• Hunt leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts.
• Identify when leverage of external sales face to face interaction would benefit the customers relationship or where large potential profitability has been identified.
• Build strong relationships with all stakeholders including sales, Scope team etc.
• Effectively handover of terms and conditions agreed with customer to stakeholder groups, including Scope team.
• Manage the pipeline for customers in their portfolio, accurate forecasting, and provide input for segmentation

We are looking for
• Bachelor’s Degree
• Minimum 2 Years Working experience in Logistics & services industry or related
• Customer-facing and interaction skills with high-level of customer orientation.
• Should have upselling skills
• Strong stakeholder management skills
• Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration
• Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Well-organized when working under pressure.
• Proactive and exhibits excellent problem-solving capabilities
• Process, solution-oriented, proactive & positive mindset
• Excellent communication & influencing skills.
• Experience in Loose Cargo Management is an added advantage

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested and qualified? Go to Maersk Line on www.maersk.com to apply

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