Summary
Date Posted: Friday, June 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities
• Overall Workforce Management system administrator for the system of the day.
• Implement custom modules/extensions/capabilities on the Workforce Management tool
• Own the data life cycle management of the workforce management tool and overall data architecture of the Workforce Management system
• Oversee Workforce Management Data governance which includes:
• Data standards
• Data audit
• Data pipelines
• API connections and Integrations
• User access rights
• Reporting and analytics
• Collaborate with IT on defining the capabilities and driving the implementation of the required Workforce management infrastructure
• Ensure optimal and consistent availability and data quality of the WFM tool.
• Be the go-to person for integrations between the Workforce Management and other enterprise tools.
• Will liaise with the vendor teams for escalations and other relevant situations that require technical support from the vendor.
• Point of escalation for system gaps, access, and other issues for Global Service Delivery functions.
• Addresses recurring problems by recommending improved work processes, policies, or procedures
• Addresses recurring problems by recommending improved work processes, policies, or procedures
• Participate in strategic and business planning processes as required

Minimum Qualifications
• 3+ years working in a similar role in a busy environment
• Bachelor's Degree in Computer Science, Information Technology or relevant field of Study
• Technical expertise is system administration and additional feature implementation
• Experience in working with SaaS platforms (Zoho People preferred)
• Expertise in configuring and customizing PaaS platforms (Zoho Creator+Deluge preferred)
• Experience working with relational and non-relational databases - Bigquery, AWS, Postgres is an added advantage
• Working knowledge of data pipelining tools such as Hevo, Stitch data, Pentaho
• Experience with transformation tools such as DataForm, and Database Tools (DBT).
• Experience with object-oriented/object function scripting languages: Python, JavaScript, Java.
• Experience working on CI/CD processes and source control tools such as GitHub.
• A successful history of manipulating, processing, and extracting value from large disconnected datasets.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified? Please click HERE to apply


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