Summary
Date Posted:Wednesday, April 05 2023, Base Salary: Not Disclosed

JOB DETAILS:
CRM Data Specialist

As CRM Data Specialist you will perform hands-on technical implementation, with a focus on administering and delivering functional solutions on IRC’s backend data extracted from the CRM systems. You will be involved in the design, implementation, deployment, and documentation of projects that leverage the Salesforce.com, ETL, and SQL toolset. In this role you support global External Relations Department’s business systems and processes, ensuring they are aligned and continuously improved to meet business needs as they change.
Drawing on technical skills, critical thinking, problem solving, and creativity, you will implement new solutions and/or troubleshoots issues. You will work with a wide range of key stakeholders and staff to translate business requirements into sophisticated systems and reporting solutions.
You’ll be dynamic, self-motivated and will have the technical savvy to inspire and provide technical edge to business users and department to meet their goals.

Major Responsibilities:
• Support the assessment and resolution of Salesforce cases
• Assist with Salesforce support and specific enhancement projects
• Identify, assess, monitor, document, and communicate potential quality issues and provide efficient solutions for the back-end database and Salesforce CRM.
• Evaluate system performance and design, as well as its effect on data quality.
• Runn data queries to identify coding issues and data exceptions, as well as data cleansing.
• Participate in design of Excel VBA and SQL back end.
• Build and automate data quality controls and master data management operations.
• Support CRM business process automation projects and data optimization projects.
• Collaborate with database developers to improve data collection and data reporting.
• Develop advanced data capture, quality control and fulfilment processes using advanced Salesforce processes/flows, reports/dashboards, Excel VBA/macros, and basic SQL processes.
• Participate in special projects as needed.
• Play SME and product owner for select applications, tools, and plug-ins within the CRM stack.
• Provide technical/admin support and advanced troubleshooting for end users
• Perform complex data analysis/management tasks and provide support for related data warehouse infrastructure (SQL databases, scheduling and ETL tools, and key integrations).
• Perform unit testing and defect fixes.
• Build productive relationships with cross-functional stakeholders and business owners.
• Communicate proactively and frequently and modify technical information as needed so that it can be understood by stakeholders to enable their decision-making.

Job Qualifications:
Education:
• Minimum: Associate’s Degree
• Preferred: Bachelor’s degree in Computer Science, Information Technology or Engineering or equivalent experience.

Work Experience:
Minimum:
• 5+ years hands on with Data Management or Data Quality
• Significant demonstrable professional work experience with CRM and relational databases (non-profit experience a plus) and IT delivery, IT services, and professional services environments.
• Experience creating basis for data CRM quality checks.
• Proficiency in programming languages, MSSQL queries and with DBAmp.
• Exceptional analytical and problem-solving skills.
• Accuracy and attention to detail a must; sensitivity when working with highly confidential information and ability to always maintain complete discretion.
• Proven ability to plan and independently manage a variety of projects and high work volume: must work well under pressure, prioritize, show flexibility, and solve problems creatively.
• Experience with creating views, stored procedures, and functions.
• SQL database experience using T-SQL, query performance tunings, database development, implementation, data manipulation and complex custom reports, and underlying data models.
• Excellent oral and written communication, interpersonal skills, ability to communicate technical issues to non-technical audience.
• Strong customer service orientation

Preferred:
• NPSP Salesforce experience.
• Experience with MSOffice VBA.
• Experience in ETL Design sessions.
• Experience in supporting fundraising applications for non-profit organizations.
• Experience in working effectively with an Agile delivery model.
• Experience with web services or application programming interfaces is a great plus;
• Experience in implementing business intelligence and data warehouse solutions.

Education Requirement:No Requirements

Work Hours: 8

Experience in Months: 60

Job application procedure
Interested and qualified? Go to International Rescue Committee on rescue.csod.com to apply

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