Summary
Date Posted: Wednesday, April 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
About the job
We are looking to fill the position of Business Operations Assistant responsible for facilitating efficient client administration, records maintenance, products administration, document management & operational level reporting.

Qualifications:
• Bachelor’s degree from a recognized university.
• Customer service training/experience.
• CPA qualification, knowledge of bookkeeping and accounting principles.
• Maximum 2 years’ experience, in a busy work environment. Fresh graduates will also be considered.
• Highly organized and able to work within tight timelines.
• Ability to express complex scenarios concisely and with clarity both in verbal and written form.
• Self-development, initiative-taking.
• Ability to work well in a team.
• Flexible with regard to work hours (beyond standard 8am – 5pm schedule, based on work demands, working in shifts – including early morning and night shifts).
• Strong communication and interpersonal skills.
• Organized, able to multi-task, and attention to detail.

Responsibilities
• Product operations – learn about our product portfolio, and undertake tasks and business processes associated with the delivery and use of our products by clients and customers. This includes; data entry and analysis, reconciliations, generating reports, tracking and responding to customer complaints, requests, etc.
• Assist in implementing strategies that lead to the fulfillment of customer requirements by adhering to the set standard operating procedures on a day-to-day basis.
• Training – implement training programs for clients either through physical onsite training and/or regular bulletins.
• Cross-functional collaboration – handle various roles such as account management and operational level reporting & reconciliations for the various products.
• Project management – assist in research and documentation of user requirements, automation of manual processes, and advancement of automated processes.
• Product roll-outs – collaborate with the technical team to test and roll out products and new features and provide feedback from clients for product enhancement.
• Problem-solving – tackle business challenges through scalable solutions.
• Product development – support commercialization of products as the key support for the distribution team/field operations team.
• Data analysis, data tracking, and reporting for specific products to analyze client behavior & measure of key operational performance metrics.
• Accounting & admin support - provide necessary financial and logistical support to project activities as well as support in administrative issues to ensure effective running of the business.
• Processing payments, managing invoices, and tax management (additional for staff mapped to finance role).
• Perform any other duties as may be assigned from time to time

Additional information:
• Starting salary, Kshs30K, increased to Kshs40K upon confirmation (3 months' Probation, we typically retain approx. 60% of staff beyond the Probation period)
• Annual leave and private medical insurance upon confirmation
• Monthly data + phone allowance
• At least 2 days weekly work from home
• Annual performance appraisal and opportunity for promotion

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Use the link below to apply.
https://www.linkedin.com/jobs/view/3042740743

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