Summary
Date Posted: Tuesday, October 04, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Purpose:
• Responsible for Supporting the business on any ICT support related tasks assigned to them. He/She will be the point of contact between ICT and the CIC General Business staff as the first line of support on critical Business Systems related issues for all the Business systems currently in use. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported policy and claims transactional related issues as well as issuing recommendations and following up with the vendors on such issues to closure.

Primary Responsibilities
• 1st Level support for General Business Systems both in Kenya and the CIC Regional offices
• UAT coordination of completed Change Requests for General Business Systems
• Deployment of System patches for Change Requests for General Business Systems
• Basic customization of business requirements and reports in the General Business Systems in use at the CIC regional offices
• Troubleshooting Application related issues for General Business Systems
• Coordinating General Business Portals related system issues with the business champions
• Managing General Business related helpdesk calls to ensure timely closure.
• Setting up accounts for new users in General Business Systems as well deactivation and modification as may be required from time to time.
• Responding in a timely manner to General Business service issues and requests.
• Carrying out ICT training for users on any General Business Systems as well as any major Change Requests deployed.
• Receiving and responding to internal customer support requests via the ICT service desk, ICT hotline, emails, and walk-in support specifically those related to General Business Systems.
• Testing new IT Business System designs and rectify or advise for rectification of design problems.

Academic Qualifications
• Bachelor’s degree in Information Technology or a related field.

Professional Qualifications
• Certification in Software Development or Software Engineering
• Certification in Database Administration (Oracle and Microsoft)
• Basic Training in Linux Administration
• Basic Training in Project Management e.g. PRINCE2 or PMP
• Basic Training in ITIL – Added Advantage

Experience
• Up to three (3) years’ relevant experience
• Experience in supporting Premia or AIMS Insurance Business Systems is desired

Skills and Attributes
• Excellent Development/Programming skills
• Excellent communication and presentation skills
• Problem solving and analysis skills
• Excellent interpersonal skills
• Excellent customer care skills
• Good knowledge of change control procedures

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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