Summary
Date Posted: Thursday, March 16, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
The role is accountable for 1st level support for Unit Master, Fund Master and Digital channels (Mobile App & Portals).

Primary Responsibilities
• Documentation of system change request for Unit Master and Fund Master
• Deployment of System patches for Change Requests for Unit Master and Fund Master
• UAT coordination of completed Change Request for Unit Master and Fund Master
• Basic customization of business requirements and reports in Unit Master and Fund Master
• Troubleshooting Application related issues for Unit Master and Fund Master
• Responding in a timely manner to CICAM service requests issues raised through ICT service desk or email to ensure smooth closure
• Work closely with Group database administrator to review backups and backups restore
• Conduct continuous user training on CIC Asset Management systems

Person Specification
Academic Qualification
• Bachelor’s degree in information technology, Computer Science and/or Business-related fields from a recognized university.

Professional Qualification
• Professional Qualification in ITIL, SQL is an added advantage
• Experience with SQL Server Administration especially postgres SQL
• Experience in Database Programming and Tuning.
• Experience with Microsoft Power BI.

Experience
• Up to two (2) years’ relevant experience.

Skills and Competencies
• Good communication skills
• Excellent documentation, and analytical skills
• Ability to handle complex information
• Accuracy and attention to detail

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://cic.co.ke/career/  clearly indicating the position being applied for. The application should reach us by close of business on 21st March, 2023. Please note only short listed candidates will be contacted. If you do not hear from us by 20th April, 2023 consider your application unsuccessful.

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