Summary
Date Posted: Tuesday, November 23, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
The Insurance Institute of Kenya (IIK) is the Umbrella body for insurance professionals in Kenya. It was formed in 1948 as an affiliate of the Chartered Insurance Institute of London, and was registered as a society by the Registrar of societies in 2002. IIK wishes to recruit an Assistant Administration/membership Manager.
JOB TITLE: Assistance Administration/Membership
Reporting to: Administration Manager

JOB SUMMARY
Responsible for clerical duties including external /internal communication, responsible for promoting growth in membership of all classes, ensuring membership admission standards are maintained, capacity building and competency development of members. He/she will manage the membership database, oversee the customer service process to ensure members are satisfied, and update the information for current members as well as prospective members.

JOB ROLE AND RESPONSIBILITIES
• Receives, Review and process membership applications as per set guideline
• Upload the Membership applications on the systems after review.
• Prepares the Membership Certifications.
• Develop and implement effective customer service policies and procedures including handling of Members Complaints and enquiries.
• Design and implement programmes to promote growth of IIK membership.
• Develop strategies for membership attraction and retention.
• Develop and implement capacity building programmes to enhance IIK members' expertise.
• Coordinating with the accounting department to track membership revenue.
• Assisting with timely member communication on activities and other matters
• Assist in coordinating all required tasks at the institute
• Assist in effective implementation of Board Resolutions in a timely manner
• Assist in the effective implementation of IIK Annual calendar
• Collecting data, tracking membership statistics, and preparing reports
• Preparing membership marketing materials.
• Organizing events and activities for existing and prospective members
• Assisting the Administration Manager with delegated duties.

QUALIFICATIONS & QUALITIES
• Bachelor's Degree in Business Administration. Marketing, or Information Science from a recognized university.
• Over 5 years' progressive experience in an organization
• In charge of members welfare, client service and public relations will be an added advantage Membership with a relevant professional body.
• Demonstrated effective interpersonal skills, organizational, creative, problem solving and excellent communication skills.
• Absolute discretion and ability to maintain confidentiality.
• Excellent Leadership skills.
• HR knowledge will be an added advantage

KPIS
• Membership Recruitment and renewal
• Services Delivery to Members, Stakeholder and Executive Council Members
• IIK Event’s Performance
• Effective assistance in the implementation of IIK calendar of events

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
If interested and you have the qualifications, please send your application to info@iik.or.ke by 5.00pm Monday29thNovember 2021. Only shortlisted candidates will be contacted. INSURANCE INSTITUTE OF KENYA College of Insurance, off Red Cross Road, Mombasa Road, Belle vue exit, South CP.O.Box 1200 – 00200 Nairobi, 020-2330255 / 020-2330277 / 0735 350 450 Email: iiksecretariat@gmail.com or info@iik.or.ke

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