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Vacancy title:
Analyst, Contact Centre
Jobs at:
NCBA GroupDeadline of this Job:
27 February 2023
Within Kenya , Nairobi , East Africa
Summary
Date Posted: Monday, February 20, 2023 , Base Salary: Not Disclosed
Learn more about NCBA Group
NCBA Group jobs in Kenya
JOB DETAILS:
CX Analyst, Contact Centre
Job Purpose
Statement Responsible for daily extraction and analysis of data and compilation of various reports for the Contact Centre. Supporting in monitoring of KPI and metric compliance by the Contact Centre and alerting the CX partner on areas of coaching intervention and training. Performing administrative duties and any other activities as assigned by the CX partner
Ideal Job Specifications
Academic:
• University degree Upper 2nd Class Honors or 3.0 GPA
Professional:
• Proficient in use of relevant MS Office applications, especially Excel and Power point.
• Conversant with CRM.
Desired work experience:
• At least 3 years’ working experience in banking, preferably at a Contact Centre
Closing on: Feb 27, 2023
Education Requirement: No Requirements
Work Hours: 8
Experience in Months: 36
Job application procedure
Use the link(s) below to apply on company website.
• CX Analyst, Contact Centre
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