Summary
Date Posted: Wednesday, August 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Duties & Responsibilities
• Dealing with after-sales customers directly either by telephone, electronically(email), or face to face in a timely manner.
• Helping the customers to get the necessary support i.e. helping them install, maintain, operate the particular product and advise customers on after-sales product policy application.
• Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
• Keeping track of all orders being returned and resend to customers.
• Ensure efficient and accurate logging of all after-sales inquiries.
• Take ownership of customers after sales complaints and follow problems through to resolution efficiently.
• Constantly investigate and report after-sales issues and options that will assist in service improvements.
• Work with the team to fulfill daily incoming Product inspection tasks.
• Keep a positive team atmosphere and makes a good example to others.
• Ensure follow-up through emails, phone, or any required means, keep the client informed, and find the best solution with sellers.

Required Skills and Competencies:
• Bachelor’s degree in any Business Related course.
• Takes initiative, has a strong sense of responsibility, and can go the extra mile.
• Ability to work under pressure.
• Outstanding communication skills, both written and verbal.
• Excellent fieldwork experience, incl. repair, and quality checks for electronics & appliances.
• Good computer application skills
• Some experience in E-commerce is an added advantage.
• Good sense of customer service to satisfy customer needs.


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure

Are you interested in this position and do you meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com  clearly stating the subject heading “AFTERSALE SERVICE ASSISTANT MANAGER” by 11th August 2022.

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