Summary
Date Posted: Friday, July 12, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.
Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.
We invite you to be part of our team by submitting your application to the following role based in Nairobi. .

Job Responsibilities:
• Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely manner.
• Helping the customers to get the necessary support e.help them install, maintain, operate particular product and advise customers on after sales product policy application.
• Processing all the returns and failed deliveries e.processing exchange, resend or refund of the product.
• Communicate and coordinate with internal departments
• Keeping track of all orders being returned and resend to customers.
• Ensure efficient and accurate logging of all after sales inquiries
• Take ownership of customers after sales complaints and follow problems through to resolution efficiently
• Constantly investigate and report after sales issues and options that will assist in service improvements.
• Any other duty assigned from time to time

Job Skills: Not Specified

Job Qualifications:
• Bachelor degree in Business Administration or an equivalent
• 1 year relevant work experience.
• Be a strong team player with excellent interpersonal skills
• Be able to work well and meet strict deadlines with minimum supervision
• Have a good working knowledge of MS Office applications with strong report writing skills
• Have excellent communication skills, both oral and written

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
Are you interested in this position and do you meet the minimum requirements?
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com
Fresh Graduates are encouraged to apply.

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