Summary
Date Posted: Monday, May 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Ref. No. JLIL060

Main Purpose of the Job (Job Summary)
The role holder will be responsible for ensuring excellent service delivery to our customers at the main reception and the switch board.

Main Responsibilities
• Provide professional and competent telephone operator service both internally and externally on all aspects of telecommunications to and from the switchboard.
• Addressing customer queries and providing an overall welcoming environment.
• Prepare a daily call log of all incoming calls with customer details.
• Prepare daily reports of customers attended to at the main reception.
• Provide professional first-class customer focused reception services in a helpful and courteous manner.
• Maintain office compliance procedures by following safety processes in relation to access of visitors to offices, through the reception desk
• Undertaking any other relevant tasks as directed by the Administrative Officer.

Key Deliverables
• Strong written and verbal communication skills
• High level of attention to detail
• Exhibit confidence, positive attitude and proactive work ethic
• The ability to manage priorities without loss of composure
• The ability to maintain absolute discretion
• Ability to professionally interact with colleagues, clients, and associates

Academic Qualifications
• Diploma in Communication, Customer Experience, or any other related field

Key Competencies
• Communication skills. The ability to communicate clearly is essential
• Customer-service skills. Courteous and professional
• Interpersonal skills. Good people skills.

Experience
Minimum of 1-2 years’ experience in front office customer service-related role, in a busy corporate organization.

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 23rd May 2022. Only shortlisted candidates will be contacted.

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