Summary
Date Posted: Wednesday, May 06, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Admin Assistant/Receptionist .

Main Job Duties and Responsibilities
• Receive and register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Maintain financial records as the cashier
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Schedule patients’ appointments in consultation with the doctor/clinical officer
• Answer incoming calls and deal with clients’ inquiries
• Transfer calls as required
• Direct patients to the relevant sections of the clinic for services
• Maintain visitors’ book and clinic diary
• Maintain routine clerical records, logs and data and compiles routine reports
• Obtain external medical reports as required by medical professionals
• Respond and comply to requests for information
• Sorts and distributes incoming mail and deliveries
• Participate in stock-taking and maintain a record of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality
• Perform other clerical duties as assigned

Key Competencies and Skills
• Excellent communication and interpersonal skills – able to listen effectively and express oneself in a clear and articulate manner
• Information collection and management – able to collect, organize and monitor data efficiently
• Planning and organizing – able to multi-task, prioritize and schedule tasks and activities
• Attention to detail – able to produce accurate and high-quality work through concern for all areas involved
• Customer service skills – able to develop good customer relationships with a focus on achieving customer satisfaction
• Adaptability – able to adjust approach to meet changing demands and situations including dealing with diverse people
• Confidentiality – able to maintain confidentiality and adhere to ethical standards

Education and Experience
• Degree or a Diploma in Business Administration, Human Resources, Front Office Management or related field
• CPA qualification will be a desired qualification
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Prior experience in a similar position within a healthcare setting

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
Interested candidates should send CV's to info@PHCAfrica.org 

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