Summary
Date Posted: 15th January 2019 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: Ksh

JOB DETAILS:
Responsibilities
• Manage multiple client needs and direct relationships as the primary point of contact
• Drive procedures and best practices for the integration, onboarding and implementation of our technology solution
• Identify and prioritize client needs, challenges and innovation opportunities
• Effectively communicate with internal teams and clients, including different levels of management, regarding challenges and opportunities
• Coordinate internal technical team, operational stakeholders, and other vendors to define schedules, coordinate project deliverables, and meet project milestones
• Lead project team sessions, resolve project-level challenges and escalate as needed
• Anticipate client pain points, troubleshoot technical issues, and coordinate with stakeholders on resolutions
• Ensure projects are delivered on time, adhere to quality standards, and meet client expectations
• Build the client relationship, driving client retention and upsell
• Participate in multidisciplinary teams and represent the organization in external efforts as appropriate
• Perform other duties as assigned
Qualifications
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Background and training in ICT preferred
• Ability to filter client feedback and appropriately prioritize needs
• Strong project management skills; detail oriented with an ability to prioritize
• 3-5 years of experience in account management in technical services, ideally in healthcare, with experience in deploying software in an enterprise environment
• Bachelor’s degree or equivalent experience in health technology
• Ability to learn and adapt to new software quickly
• Ability to teach others in an effective and succinct manner, adapting to learning styles and client needs in real time
• Ability to work independently and with professional discretion

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Job application procedure
Click Here To Apply https://www.linkedin.com/jobs/view/1064530034/