Summary
Date Posted: Saturday, December 05, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa, selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand's automotive excellence going back over 40 years in this market. With more than 15 models in its line-up, the Isuzu brand has dominated the new vehicle segment for eight years in a row since 2012 achieving a market share of 39.4% by end of 2019. This is a testimony to customer confidence in its vehicles, transport solutions and excellent after sales service.
We are looking for highly engaged candidates with a track record of excellence to fill the following position:
Field Technical Support Assistants (3 POSITIONS) (REF: ISUZU/07) .

Job Responsibilities:
Reporting to the Field Technical Support Engineers, the successful candidates will be responsible for the following functions:
• Support Dealers (including Isuzu EA Workshop) and fleet customers in implementing field actions (campaigns).
• Provide support to Field Engineers in serving customers
• Coordinate and follow up on vehicles referred to Isuzu EA from Dealers and customers for repairs.
• Technical diagnosis and guiding technicians in Isuzu EA Workshop, Dealers and Fleet Customers service shops
• Assist Field Engineers with inspection and preparation of vehicle repair estimates done at fleet customer premises
• Train Dealer and feet customer technical staff on vehicle systems
• Road testing of vehicles to ensure customer concerns are captured and resolved to their satisfaction
• Ensure all tools and equipment at Isuzu EA Workshop and Dealers are maintained in good working condition

Job Skills: Not Specified

Job Qualifications:
For appointment to this position, the successful candidates must have the following minimum requirements;
• Bachelor's degree in Mechatronics or Automotive engineering, second class honours, upper division
• Mean Grade of B plus in KCSE
• One (1) year experience as a Technician
• Strong diagnostic skills
• Customer focus, problem solving planning, organisation, attention to detail. Interpersonal and communication skills.

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
Please send your application and CV to:
The HR Manager, Compensation & HR Services,
Enterprise/Mombasa road,
P.O. Box 30527 - 00100, NAIROBI
Or Email: careers.kenya@isuzu.co.ke 
Deadline Friday, 11th December, 2020
Isuzu East Africa is an Equal Opportunity Employer committed to diversity and gender equality.
Only qualified applicants will be contacted. Attractive compensation packages will be offered to successful candidates.

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