Summary
Date Posted: Tuesday, August 30, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
3 Customer Service Representatives

Salary Range KSh 50,000 - KSh 100,000
We wish to recruit suitable and experienced Customer Service Representatives.

Duties and Responsibilities:
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Welcoming and attending to visitors in the office
• Answering and directing telephone calls as appropriate
• Organizing and scheduling appointments as required
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistant to handle requests and queries from senior managers
• Keep records of customer interactions, process customer accounts and file documents

Minimum qualifications:
• A minimum of a bachelor’s degree in any field
• At least 2 years proven working experience as a Customer service officer, Office Assistant, Receptionist or related experience
• Knowledge of office management systems and procedures
• Excellent time management skills and the ability to prioritize work
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Proficiency in MS Office (MS Excel and MS PowerPoint)


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Qualified candidates should submit their applications to: hr@centuryrealtors.co.ke  quoting “Accounts Assistant” or “Customer Service Representatives” or “ICT Officer” on the email subject line, on or before 20th September 2022. Only shortlisted candidates will be contacted.


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