Summary
Date Posted: Thursday, December 29, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Job Purpose:
To run with the day to day administration of individual retirement plans and individual retirement income products.

Key responsibilities:
• Prepare and issue of periodic member benefit statements i.e. annual, monthly or quarterly.
• Prepare and file returns with KRA, RBA and other regulators within statutory deadlines such as investment returns, contribution returns and tax returns.
• Prepare and file Scheme Financial statements.
• Present scheme financial statements to the Board of Trustees.
• Accurately process and settle member benefits within the agreed timelines.
• Prepare pensioners payrolls, commissions, expenses within the set turnaround times and regulatory deadlines.
• Prepare and facilitate SMS payment confirmations to retirees.
• Approve payments in line with the Delegation of Authority Matrix.
• Promptly identify funds, receipt and accurately allocate to member accounts within set timelines.
• Liaise with Policy Administration regarding Check off and Direct Debit contributions for retail customers.
• Prepare and submit direct debit collection files to the DDA Team within the agreed turnaround times.
• Ensure communication to DDA customers for any rejected cases on a timely basis.
• Continuous suspense management in line with receipting and suspense management policy.
• Ensure on boarding of new customers into Fund master within set timelines and laid out compliance guidelines.
• Prepare and submit welcome calls data for the retail customers.
• Carry out continuous end to end reconciliations of receipts, payments and balances within set deadlines.
• Carry out bank reconciliations.
• To work with Marketing and Customer Retention Functions in developing customer communications including organizing client’s briefings and trainings as required.
• Prepare productivity and other management reports, including scheme reports such as administration, investment reports.
• Prepare and issue monthly reports to Actuarial Function on Deposit Administration and Retirement Income products within agreed timelines.
• Convene and attend Board of Trustee Meetings, Annual General Meetings and Member Education trainings.
• Train Front office staff to empower them in handling of retail pension clients.
• Carry out continuous data cleansing of retail pension customers’ information.
• Coordinate scheme and internal company audits.
• Actively participate in initiatives geared towards sign up of customers in the portal and mobile applications.
• Responding to client queries promptly.
• Perform any other duties as may be assigned from time to time.

Key Performance Measures:
• As described in your Personal Score Card.

Knowledge, experience and qualifications required:
• Bachelor’s degree in a business - related field.
• Professional qualification in Pension Management or any other relevant qualification such as CPAK.
• Knowledge of legislation governing Retirement Benefits and Insurance in Kenya.
• Knowledge of MS Excel.

Technical/ Functional competencies:
• Knowledge of pension administration industry and concepts.
• Knowledge of the Retirement Benefits Authority (RBA’s) regulatory requirements.


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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