Summary
Date Posted: Thursday, February 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Care Officer – (GRADE NLC 8) – TWO (2) POSTS

Terms of Appointment

The appointment will be on a Permanent and Pensionable terms

Personal Emolument for the position of Customer Care Officer

Basic Salary Scale : Kshs Min 30,000 – Max 55,000 per month
House Allowance : Kshs. 12,000 per month
Commuter Allowance : Kshs. 8,000 per month

Job purpose:
The role of the job holder is to manage the flow of clients visiting the commission and collect of data in customer care related issues in line with the commission’s mandate.

Duties and Responsibilities:
1. Monitors the movements of visitors to and from the designated office/area.
2. Answers internal and external public inquiries via phone, email, and in-person.
3. Pitches ideas for improving internal and external public care.
4. Develops a rapport with client.
5. Makes recommendations to management to improve public experience.
6. Receives, guides and directs visitors to designated offices and areas;
7. Compiling daily records of external and internal public.
8. Providing relevant information to internal and external public.
9. Responding to internal and external public basic queries.
10. Compiling weekly reports on public compliments/complaints.
11. Alerts the security officers in case of a notorious client

Academic Qualifications;
A diploma in Mass Communication, Public Relations, linguistics or any other qualification from a related field from a recognized Institution.

Professional Qualifications / Membership to professional bodies;
Candidate must be a certified and registered member of good standing of the Public Relations Society of Kenya (PRSK) or a similar relevant PR/Corporate Communication & marketing membership organization

Previous relevant work experience required.
2 years’ experience in the same position

Applicants must possess level of knowledge and skills in the following areas;
1. Communicational skills.
2. Analytical skills.
3. Problem solving skills.
4. Interpersonal/people skills
5. Organizational skills
Note:
1. All candidates must meet the requirements of Chapter Six of the Constitution of Kenya.
2. The positions is open to internal and external applicants

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
i. Candidates should attach all documents to the application form which is to be downloaded from the website.
ii. Details of academic and professional certificates not obtained by closure of the advert should not be included,
iii. Shortlisted candidates shall be required to produce originals of their National Identity card, academic and professional certificates, and transcripts during interviews. Please note that it’s a criminal offence to present fake certificates.
If you possess or meet the above qualifications, please send;
i. Your application letter together with detailed curriculum Vitae including names of three referees and their full contacts (Name, post office box number, email address, and telephone/mobile phone contact)
ii. Copies of academic certificates and testimonials:
iii. Up to date clearance certificates from, DCI, HELB, EACC, Credit Reference Bureau (CRB) and Tax Compliance Certificate from KRA.
Visit our website http://www.landcommission.go.ke  for instructions on how to apply and to download employment application form.
Nlc Application Form
Hardcopies applications to be sent to the address below and soft copies to be emailed to ceo_office@landcommission.go.ke 
The Secretary/CEO
National Land Commission
1st Ngong Road Avenue,
ACK Garden Annex, 7th Floor,
P.O Box 44417-00100, Nairobi.
The applications should reach the office of the Secretary/ CEO, National Land Commission on or before 8th March 2022 5.00pm.
Please note that canvassing for this position will lead to automatic disqualification. In case you do not hear from us, please consider your application as unsuccessful.
The National Land Commission is an equal opportunity employer. Women, people from marginalized areas and Persons living with disabilities are encouraged to apply.

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