Vacancy title:
10 Front Office

Jobs at:
Komarock Healthcare

Deadline of this Job:
10 September 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 29 August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

Komarock Modern Healthcare was started in the year 2007 as a small outpatient clinic. It has grown with time from seeing around 10 patients in a day to 100 patients currently. The hospital bed capacity currently is 24, which includes male, female, paediatric wards.
We Specialize in Obstetrics & Gynaecology, but are also competent to handle all other general medical and minor surgical conditions requiring specialized care. Our out-patient department incorporates the Family Healthcare Centre element, meaning that we see women, children and also men at our facility. All general medical and consultation services are offered on a 24-Hour basis and at affordable rates.

JOB DETAILS:

Front Office Staff Job at Komarock Modern Healthcare
We are opening a new branch in Katwana, Tharaka Nithi County with capacity of over 100 beds including an ICU, HDU & Dialysis Centre.
Front Office Staff – (10 Positions)
JOB REF: KMH/ADMIN/024/2018

Responsibilities for the Front Office Staff Job

•  Take telephone calls and respond to inquiries aimed at hospital services and
  
•  procedures
  
•  Set up and maintain complex communication systems such as PBXs, intercoms
  
•  and public address
  
•  Transfer telephone calls to intended recipients after screening them properly
  
•  Provide required information in person and direct visitors / patients to appropriate
  
•  staff members or departments systems
  
•  Arrange for appropriate emergency services by calling relevant medical staff
  
•  members
  
•  Make outgoing calls on requests of hospital staff members
  
•  Answer queries pertaining to admitted patients by following strict confidentiality
  
•  protocols
  
•  Perform clerical duties such as typing and proofreading important documents
  
•  Arrange for meetings with doctors and other staff members
  
•  Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of front desk and surrounding areas
  
•  Create and maintain logs of incoming and outgoing calls on a daily basis
  

Front Office Staff Job Qualifications:

•  Diploma in communications or telephone operating
  
•  Have worked in a similar environment for at least six months.
  
•  Have worked in a call center is an added advantage
  
•  Excellent communication skills
  
•  Good listener
  
•  At least 2 years experience in a similar position in a busy hospital/office set up
  
•  At least 2 recommendation letters from referees
  
•  Certificate of good conduct