Key Areas of Responsibility:

• Coordinate with UX Research lead and team members to understand and prioritize UX research needs.
• Plan, design, and conduct UX research to inform requirements and assess usefulness and usability of projects.
• Evolve traditional research methods to suit the fast-paced and ever evolving domain of language technology.
• Collaborate closely with stakeholders, product managers, engineers, and designers to gather insights, build consensus around user needs, and deliver excellent solutions.
• Make research findings convincing and actionable for both research experts and non-experts.
• Identify and define new opportunities based on insights gathered

Qualifications

• B.A. / B.S. (completed) degree in Anthropology, Human Factors, Cognitive Psychology, Social Sciences, Human-Computer Interaction, Computer Science, Product Design, or another field in human behaviour, or equivalent practical experience.
• Demonstrated experience working with other researchers, designers, product managers, and engineers across product areas/teams
• Experience in UX research, utilizing methods including usability studies, contextual inquiry, and surveys
• Fluency in Amharic and Oromo.

Additional Information

Preferred Qualifications

• Master’s or PhD in Anthropology, Human Factors, Cognitive Psychology, Social Sciences, Human-Computer Interaction, Computer Science, Product Design, or other fields emphasizing human behaviour.
• Experience leveraging a wide range of qualitative and quantitative research methods and analysis techniques in interdisciplinary environments.
• Ability to manage multiple projects concurrently and adapt to changing schedules and priorities.
• Experience with NLP (Natural language processing)

Key Areas of Responsibility:

• Understand Partner network architecture and design low-lift integrations
• Perform configuration changes to network routers, switches, and wireless devices before and after deployment
• Identify network issues and recommend appropriate solutions
• Help to automate configuration and monitoring of network devices
• Help to design and maintain in-region lab, and reproduce customer issues

Qualifications

• BA/BS degree in Computer Science or related technical field or equivalent practical experience
• 5+ years of experience with IP management and routing, firewalls, tunneling, VLANs, and network management protocols
• Practical knowledge of one coding or scripting language
• Hands-on experience with configuring and troubleshooting network devices (routers and switches) from third party vendors such as Mikrotik, Cambium, Ruckus Wireless
• Strong interpersonal skills, communication both written and spoken, and results oriented.
• Experience operating and maintaining ISP-grade last mile networks will be added an added advantage
• Certifications such as CCNA, Network+, or JNCIA will be added an added advantage
• Excellent analytical, quantitative reasoning and problem-solving skills, will be added an added advantage
• Superior presentation skills - both written and verbal, will be added an added advantag