Summary
Date Posted: Wednesday, September 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Waiter / Waitress

Job Summary:
Reporting to the Head Waiter, the waiter/Waitress is responsible for serving food and beverage, offering suggestions to guests and providing superior customer service with a keen knowledge of products served at the BTL Christian International Conference Centre while maintaining an exciting yet safe atmosphere. Working as part of a team, the role will have a direct impact on the general success of the F & B Department.

Duties and Responsibilities
• Serving of food & drink products as per the menu within a designated service area, during
• banquets/outside catering events.
• Explaining to guests how various menu items are prepared, describing ingredients and cooking
• methods
• Informing customers of daily specials, making recommendations upon request
• Serving & Clearing dishes, making sure the crockery is clean & polished before use
• Assisting in inventory for crockery, cutlery, linens etc for the restaurant
• Anticipating and resolving customers’ unspoken needs.
• Doing Mis-en Place: restaurant table set up, refilling of condiments, folding of napkins, wiping
• and polishing of glassware, cutlery and silverware.
• Salesmanship: Upselling & cross-selling our conference products & services
• Processing guest orders to ensure that all items are prepared properly and on a timely basis
• Observing diners to ensure that guests are satisfied with the food and service
• Responding to additional requests and determines when the meal has been completed
• Preparing totals bills and accepts payment or refers guests to cashier.
• Handling and escalation of guests’ concerns and feedback.

Qualifications and Skills
• Certificate in F&B Sales and Service from a reputable learning institution
• Barista training and training in First Aid would be an added advantage.
• At least 2 years of proven working experience as Waiter/Waitress in a busy hospitality
• establishment.
• Previous experience in using Hotel Management Systems e.g. Hotel Plus POS
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced
• environment
• Active listening and effective communication skills
• Flexibility to working in shifts


Work Hours: 8

Experience in Months: 36

Level of Education: Professional Certificate

Job application procedure

Applications with a detailed CV, copies of certificates, and three referees (Professional, Social and Church), Office and mobile telephone contacts for both applicant and referees be emailed (Preferred) or posted to reach the under-mentioned by Wednesday 14th September 2022
HUMAN RESOURCES MANAGER
BIBLE TRANSLATION AND LITERACY E.A
P.O Box 44456 – 00100
Nairobi
Email: careers@btlkenya.org 
Only short-listed candidates will be contacted


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