Job Purpose:

To provide support tthe membership department in creating member experience by providing customer experience services tKAM members and coming with strategies that will improve the retention rate in KAM and deliver intelligence through customer feedback and interactions.

Key objectives

• Membership recruitment and retention
• Database and membership Information management
• Timely and accurate reports

Duties and Responsibilities

The specific duties and responsibilities will include, but not limited tthe following:-

• Identifying and addressing process gaps and establishing policies that produce high quality member experience.
• Utilize CRM tools tcoordinate and monitor member experience.
• Manage end tend member account creation process and updating members records and contacts.
• Ensuring customer’s complaints and issues are promptly and effectively resolved and timeously.
• Analyze member data tcreate insight on trends and improve member satisfaction.
• Prepare and submit timely comprehensive reports on member detailing positive areas as well as areas of concerns.
• Customer Data Management for effective and targeted services
• Perform any other duties as may be assigned by the CEfrom time ttime;

Qualifications /Requirements:

• Degree in Commerce (Marketing, sales), Public Relations or Business Development /Management or their equivalent.
• Minimum of 5 years’ experience working in a customer facing role (in person/remote)
• Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
• Great service attitude towards customer satisfaction
• Demonstrate ability thandle pressure and perform duties well tcompletion
• Demonstrate ability tbe a team player, working tachieve own and team targets
• Keen attention tdetail
• Apt in negotiating and persuading

Job Purpose: 

The Assistant Green Growth Services Officer will assist the Centre for Green Growth and Climate Change under the KAM Consulting Unit to organize and manage the annual Energy Management Awards (EMA), the Clean Energy Conference and Expo and the Circular Economy Expo and Conference which includes mobilizing exhibitors, participants and sponsors of the three signature events. The expected outcomes will be as follows: -

Key Objectives

• Ensure an average target number of visitors attend the events.
• Ensure the target for the participating companies is achieved
• Ensure targeted number of exhibitors display their products or services during the expos.
• Support revenue generation through sale of exhibition booths and mobilization of sponsors

Duties & Responsibilities

• Support the EMA activities, Clean Energy Conference and Expo and Circular Economy Expo and Conference
• Sell exhibition booths to relevant stakeholders to showcase their products/ services;
• Mobilize exhibitors to participate in the exhibition through calling, emailing, and visiting members
• Follow up with potential exhibitors and sponsors to increase booth uptake
• Book meetings with potential exhibitors and sponsors;
• Invite speakers and participants to the Conferences
• Assist in identification of B2B matchmaking opportunities to enhance technology linkages for the Centre for Green Growth and Climate Change;
• Debt management to ensure all obligations of the Expos and EMA are met;
• Support to collect feedback from industries on the adequacy and effectiveness of Expos, EMA and trainings offered and to identify any gaps and areas of improvement.
• Perform any other duties as may be assigned by the Chief Executive.

Requirements and Personal Attributes:

• A degree in Marketing or Business or any other relevant degree,
• Similar work experience will be an added advantage
• Effective organizational skills, team player, attentive to detail and ability to multitask.
• Knowledge of the manufacturing industry.
• Excellent relationship management and networking skills
• Excellent marketing and presentation skills
• Excellent verbal and written communication skills