Summary
Date Posted: Friday, December 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
• Gemfinders Safaris is looking for a Tour Consultant responsible for researching, creating, marketing and operating interesting and innovative tour packages to meet market demand.
• The ideal candidate will uphold our core values (punctuality, innovation, flexibility and accuracy) to ensure ultimate guest destination satisfaction. He/she likes meeting new people, is enthusiastic and outgoing, and has high energy.

Duties and responsibilities:
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Track and notify travellers of payment received and balance due
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Manage tour schedule in booking system including quotes, bookings, cancellations, additions, etc.
• Create and update electronic records of clients
• Manage relationships with various community and marketing partners, remaining highly accessible to stakeholders.
• Complete client-requested errands, within reason.
• Deal with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently
• Deliver exceptional customer service: take customer calls, respond to online reviews and client emails, and facilitate refunds/cancellations or payment issues, and general customer support.
• Position may require some social media and website management: reply to reviews and make occasional posts.
• Conduct post-tour evaluations, analyse and report on response.
• Attend conferences/tourism events to maintain familiarity with tourism trends
• Any other duties and responsibilities as assigned by management from time to time

Qualifications and key skills:
• Demonstrable experience in tour planning, marketing and operations
• Relevant academic/educational qualification
• Excellent organizational skills, good judgement and highly professional
• Polished logistical and Common-sense approach to problem-solving
If you meet the above qualifications kindly email your application to info@gemfinderssafaris.com  on or before 15th December 2022. Please state your current and expected salary.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
• Interested and qualified candidates should forward their CV to: info@gemfinderssafaris.com  using the position as subject of email.

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