Summary
Date Posted: Wednesday, November 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Key Responsibilities
• Evaluating performance and providing feedback
• Guiding the team understand the performance targets and goals.
• Creating, monitoring and managing teams schedule to ensure there is maximum number of agents on shift for smooth work flow and increased productivity
• To orient and train new hires on Customer service
• Assisting in resolving pickers issues and disputes
• Record keeping and tracking of pickers sick offs to ensure there is uninterrupted productivity at work
• Prepare weekly reports on teams performance for submission to the managers.
• Come up with ideas and deliberate on those proposed by team.
• Management of airtime budget for use by the pickers.

Qualification and Experience Required
• Diploma in Business Management or equivalent from a recognized Tertiary Institution.
• A minimum of 5-7years of relevant working experience in Customer Service and Sales.
• Good / Advanced working knowledge of MS office Suites.

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

Job application procedure
Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsafrica.com  with Tittle on the Subject line

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