Summary
Date Posted: Wednesday, November 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Duties & Responsibilities
System Monitoring
• Monitoring performance of the system
• Identify system errors & bugs
• Set up terminals, banks and other related settings in the payments system
• Manage level 2 support from report to resolution.
• Monitor processing volumes\

System integrations
• Manage merchant integration with the system end to end

Technical support
• Actively resolve merchant technical queries and API requests
• Offer technical support to internal users of the system
• Track open tickets and monitor ticket progress per SLA, close ticket items when resolved
• Support UATs in the deployment process

Merchant accounts
• Create and update merchant accounts
• Review terminal, bank and other related settings on merchant accounts

Compliance
• Support in deployment of PCI DSS procedures
• Support with training and education for both staff and merchant
• Provide support within agreed SLA to other departments including customer care, fraud, financial services

Minimum Qualifications
• Bachelor’s degree in a BBIT or a technology related field
• Any other relevant training
• 5+ Years' experience leading a technical support team in a diverse environment across multiple countries and cultures
• 3+ Years’ experience in integrations or technical project implementation
• 2+ years Customer Support or Operations experience required, preferably in a global organization preferred

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested & Qualified candidates to apply via careers@frank-mg.com CC frank.vacancies@yahoo.com 


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