Summary
Date Posted: Friday, July 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities:
• Train distributed publishers to apply user experience, writing and design principles.
• Hold distributed publishers accountable to knowledge management quality control standards and processes.
• Host regular touchpoints with distributed publishers to share experiences and collaboratively problem solve.
• Coordinate the work of distributed publishers in creating, selecting, posting, and removing content for a functional area or department.
• Contribute to MyHabitat's updated knowledge governance model, with updated norms and expectations for communication style; content creation; content retirement; content type; page design and layout; etc.
• Use InHouse reporting features to monitor frequency of use, satisfaction levels, and other indicators and empower distributed publishers to apply usage data to evaluate and manage content.
• Work as part of the Knowledge Management team, and with Employee Communications, IT and distributed publishers to ensure a positive user experience.
• Work with distributed publishers to identify content gaps and define priorities for content creation and publication.
• Provide oversight and coordination of content publishing within Inhouse, our intranet solution.
• Offer live tours of InHouse as part of HFHI staff on-boarding, and on-going training.

Key Requirements:
• Pursuant to current HFHI policy, this position requires full vaccination against COVID-19, except to the extent such requirement is prohibited by applicable law.
• Bachelor's degree or equivalent combination of education and work experience.
• 6 years of experience working with knowledge management systems/tools and managing online data/content.
• Strategic thinker with analytical and problem-solving experience to assess, analyze, troubleshoot and resolve issues.
• Strong writing and editing skills.
• Technically savvy, or a quick study for technical areas.
• Self-starter - curious and persistent in seeking out information.
• Advanced knowledge of Microsoft Office 365 products (Word, Excel, PowerPoint and Outlook) and a general comfort level working with technology systems.


Work Hours: 8

Experience in Months: 72

Level of Education: Bachelor Degree

Job application procedure
Method of Application
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