Summary
Date Posted: Wednesday, March 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE
The Relationship Manager (Self Help Groups) will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Caritas Microfinance Bank customers and the church ecosystem within the assigned religious sector in Institutional Banking. The role holder shall also be responsible for managing the performance of the products throughout the life cycle ensuring that customers value and ROI are optimized.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Sales and Marketing of bank’s financial products (Deposits, Transaction, Bancassurance and Loans) products
• Relationship management to maintain quality growth in all the key performance indicators within the church ecosystem.
• Training bank staff on Church Banking
• Promote the Church Banking model to all the churches in Kenya
• Representing the bank in all the religious ecosystem forums
• Formulate, design and review product and platform strategies that competitively address identified and emergent market opportunities within the religious sector.
• Periodic review of existing products and platforms to enhance their offering in the market to ensure product continuously yields expected benefits.
• Full responsibility for assigned religious sector product lines and all sales and business development activities for the bank
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic plan and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and religious sector customer needs
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with Parishes, Dioceses, and other church partners
• Enhance value creation by creating, communicating, delivering, and offering solutions that have value for the church ecosystem, shareholders, and partners.
• Develop innovative solutions that will be delivered through branches and alternative banking channels that respond to market needs or identified gaps in the religious sector market.
• Product development to suit the religious ecosystem including churches, schools, hospitals, and other activities, belonging to the church.
• Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization within the church
• To perform any other duty as assigned in line with the organization goals and objectives

MINIMUM QUALIFICATIONS AND EXPERIENCE
• University Degree – in a Business-related field
• 5 years’ work experience in Sales, Business development, Relationship Management in a Banking environment
• Having worked with the religious sector in a banking environment will be an added advantage
• Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the religious sector market now and in future

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs (You must indicate the position title on the subject line) to: recruitment@caritas-mfb.co.ke
Closing date for application is on or before 24th March 2022.

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