Summary
Date Posted: Friday, September 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Tasks, Duties And Responsibilities
• Prepares night audit reports and night revenue reports
• Is available to register, process, and greet guests promptly checks the daily arrival list
• Welcomes guests to the hotel
• Arranges developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Changes room rates and guest rooms if approved by Night Manager
• Is aware, at all times, of current room status and room availability
• Is fully aware of, and knows how to handle, all current and future hotel promotions
• Utilizes yield management to maximize room revenue, and to fill the hotel to maximum occupancy
• Minimizes loss of revenue by adhering to all established credit procedures
• Insures all guests establish credit upon check-in
• Receives proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting and Night Manager
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash banks
• Communicates effectively with customers, colleagues, and supervisors
• Keeps effective key control
• Ensures that guest mail and messages are delivered promptly
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
• Issues safety deposit boxes to guests upon request
• Uses the ABC approach to respond to negative comments and complaints; and notifies Night Manager immediately for appropriate follow-up
• Performs Opera and Micros End of Day closings after completing the daily audit

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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