Summary
Date Posted: Thursday, August 04, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities and Accountabilities
• Network Health – to ensure that the Bank’s network is operating optimally through:
• Proactive monitoring of entire network to detect bottlenecks and single source of failure
• and rectifying these problems before any incidence/downtime occurs.
• Identification of all equipment that are nearing end of life and/or end of support and
• recommend for replacement.
• Ensuring that all the network and security devices are running latest most stable
• software versions

Service Availability – to ensure that all network devices are available to both internal and external access through:
• Ensuring of uptime and accessibility for network and security equipment.
• Limiting of unplanned downtime in any eventuality and return the bank to operational status within RTO.

Risk Management – to reduce on the IT risk through:
• Closure of audit findings related to network
• Performing of Disaster Recovery tests as per the schedule
• Service Desk Management – to ensure that all IT requests raised concerning network access are addressed through:
• Closure of tickets as per the defined TAT

Systems Monitoring – to proactively identify issues affecting both Wide Area Network and Local Area Network devices through:
• Scheduled health checks as per the checklist
• Tracking of all software and firmware versions and upgrade to latest stable versions

Project Implementation – to ensure IT network projects are implemented through:
• Realisation of all project milestones
• Participation and testing of projects outside IT as may be required
• Backstopping Network & Security Officer in his/her absence

Key Performance Indicators (at least 5)
• Service availability of 99%
• Minimize and eliminate bottlenecks affecting the Bank’s network
• Adherence to TAT on tickets
• Closure of risk and network audit findings
• Conducting disaster recovery tests as per agreed schedule
• Ensure no issue occurs that would have been detected by proactive monitoring
• Implementation of projects as per the ToRs

Minimum Requirements
• Bachelor's degree in computer science, computer engineering or related field.
• At least one year experience in network administration role.
• Networking Certifications including but not limited to CCNA, CCNP, CCNP Security, voice certifications.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
To be considered for this vacancy, kindly share your resume with us through recruitment@boakenya.com .

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