Summary
Date Posted: Tuesday, August 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Responsible for the strategy, design and solutioning of a holistic Voice-of-Customer (“VOC”) and Customer Insights Programme to embed a data-led, customer-centric culture. This role will also be responsible for driving and implementing a VOC programme and CX measurement framework, working cross-functionally to ensure that we are capturing the voice of customers across all interactions, understanding the pain points, and creating a closed feedback loop to drive a holistic and iterative improvement process.

Ideal Job Specifications
Academic:
• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:
• Proficient in use of relevant MS Office applications and statistical packages.
• Certification in Quality Assurance an added advantage
• Certification as a research analyst
• Quality Assurance experience an added advantage

Desired work experience:
• At least 6 years working experience in a customer service environment and/or customer insights & analytics

Work Hours: 8

Experience in Months: 72

Level of Education: Bachelor Degree

Job application procedure

Use the link(s) below to apply on company website.
Manager, Voice Of Customer

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