Summary
Date Posted: Friday, November 04, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Manager, Systems Administration

JOB SUMMARY
To plan, organize, manage staff and overall operations to ensure stable operations of the bank’s IT Systems through best practices and the appropriate collaboration with technical, business and third party organizations. Resourcefulness is a necessary skill in this role. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

KEY RESPONSIBILITIES
• To ensure full availability (24/7) of entire IT Infrastructure of the Bank through best practices and the appropriate collaboration with technical, business and third party organizations.
• Install and configure Software and Hardware.
• Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.
• Design, organize, modify, and support an organization’s computer systems, including operating systems, business applications, security tools, web servers, email systems, and end user hardware (laptops, PCs, mobile devices).
• Quickly resolve any system failures and troubleshoots issues and outages.
• Upgrade systems with new releases and models.
• Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data.
• Build an internal wiki with technical documentation, manuals and IT policies
• Oversee system performance and report generation.
• Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
• Lead process improvements and modifications.
• Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.
• Ensure high-level security and efficiency resulting in 100% output.
• Develop and execute backup and recovery plan.
• Data center maintenance, i.e., AC, UPS, Power, Access, Fire suppression, alarms, Cleaning etc.
• To plan, manage and implement infrastructure projects and upgrades.
• Maintaining the asset inventory for the DC.
• Manage Network servers and technology tools.
• Set up accounts, databases, servers and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and modelsDevelop expertise to train staff on new technologies
• Responsible for the compliance of all the infra related licenses. Ensure timely renewal of the same.
• To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices.
• Review vendor contracts and assist in negotiating with vendors for the purpose of providing the bank cost effective and reliable services.
• Ensure compliance of all the IT Infra contracts and timely renewal where ever applicable
• Monitor the system daily and respond immediately to security or usability concerns.
• Any Other duties assigned from time to time by the line Managers, Head IT Applications or Director-IT
• Proof point administration. Storage administration & monitoring.
• Investigates, plans, implements, tests, and debugging, patching and upgrading base operating systems software & firmware.
• Monitor & report performance of replication services between DC and DR sites. DR maintenance. Manage the configuration and operation of DC and DR servers.
• Provides leadership in a variety of planning and development activities, for the purpose of creating short and long term plans for providing support to the business.
• Analysis and assessment of business needs and requirements versus system support.
• Support system upgrades and apply fixes/patches related to infra unit.
• Coordinate DRP/BCP of all the IT system testing and provide reports for ensuring compliance to the comply with IT policy.
• Provide system training and support to head office and branches
• Provide coordination and necessary System Support during testing, implementation and go live to all the application units.
• Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives.
• Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.
• Ensure that all policies and guidelines are implemented according to audit recommendations/requirements.
• Prepares written materials (e.g. procedures, system level documentation, SOPs, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Provide leadership to other unit staff in ensuring services are delivered accurately and timely while adhering to laid out procedures and policies.
• Ensure compliance with bank and regulatory requirements during implementation of various related services for the bank.
• Be a core member for all IT project implementation groups, coordinating execution of BANK related activities.
• Perform change management risk reviews and post implementation reviews for all change requests.
• Proactively monitoring all the application servers and services to ensure compliance of all users and services, and in case of any discrepancy report immediately to the Head of IT Applications.
• Prepare and ensure that Risk Control Self-Assessment is conducted periodically for unit.
• Conduct accurate and timely performance management for his/her team.

Key Relationships
• Direct Reports to this Position
• Senior Officer, Officer Systems Administration.

Customers of this Position
All Departments in the Bank

Education, Knowledge, skills and Experience required for this Role
• University degree in Computer Science / IT related field, however, a Master’s degree in IT would be an added advantage
• Certifications required for this role:
• Microsoft Certified Solutions Engineer (MCSE)
• Microsoft Certified Systems Administrator (MCSA) and/or AIX Administrator
• Oracle Linux System Administrator (Oracle)
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
• VMware Certified Professional 6 & above - Data Center Virtualization
• A minimum of 5 years of proven experience as a System Administrator or similar role
• Experience with databases (MSSQL and Oracle), networks (LAN, WAN) and patch management
• Knowledge of system security and data backup/recovery
• Experience with various operating systems and platforms
• Experience with various storage (SAN) platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Professional certification (e.g.) is an added advantage
• Knowledge of CIS standard is must.
• Fluency in spoken and written English
• Good integrity, positive attitude, helpful, high commitment, competence and motivation
• Proven experience as a System Administrator or similar role
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• VMWare / Kubernetes / Dockers administration – Should be aware of implementation, management as well as monitoring the data growth rate and utilization.
• Writing skills: Ability to efficiently produce concise, organized reports.
• Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Communication and interpersonal skills
• Strong troubleshooting skills and change management skills.
• Issue management and problem resolution skills.

Competencies required for this Role
• In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux and AIX Operating Systems.
• Awareness and understanding of business requirements of IT.
• Willingness to keep up to date with developments in new technology.
• Commitment to continuing professional development (CPD).

Interpersonal:
• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others

Management and leadership ability:
• Able to identify, motivate and develop talent within the Bank.
• Capacity to influence decisions at various levels
• Communicates effectively
• Drives high performance in teams.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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