Duties

• The jobholder will screen and prepare Immigrant Visa (IV) applications according to a complex set of laws and procedures. Procedures are standardized and policies are clearly defined. 
• The jobholder will file and track the status of cases through a computerized system, print visas, and perform quality checks on all documents. 
• The position also involves translation duties, frequent public interaction, the handling of sensitive personal information, drafting letters, email correspondence, and the use of multiple computer databases and applications. 
• He/she assists the Fraud Prevention Unit (FPU) on cases requiring further questioning or follow-up.
• The jobholder maintains a strong working knowledge of consular district geography, including cultural considerations for the six designated countries (Kenya, Burundi, Uganda, Eritrea, South Sudan and Somalia) for which U.S. Embassy Nairobi processes IV/DV cases. The incumbent reports to and is supervised by the LES supervisor of the IV/DV Unit.

Qualifications and Evaluations

Requirements:

EXPERIENCE: 

• Minimum of 4 years’ experience in an office environment translating for the public as needed, handling administrative related duties and providing customer service is required.

JOB KNOWLEDGE: 

• Experience in an office environment handling administrative duties and dealing with customer service.

Education Requirements:

• A high school diploma and 2 years of college studies is required.

Duties

• The incumbent provides security support to the Regional Security Office (RSO) by collecting, documenting and writing/submitting situation and incident reports in order for RSO personnel to have the most recent security data available.
• The Security Support Assistant will be called upon to brief RSO personnel with clear and concise reports on trending criminal tactics/techniques and latest open source collection and tabulation of security activities.
• The position entails extended periods of time outdoors and the incumbent will also be used for other security tasks as directed.

Security Support   (90% of time)

• Job holder is responsible for conducting security analysis within an assigned area.  Job holder’s primary duties include identifying suspicious activity and submits information to support analysis; engages in close observation to identify and report potential threat directed against U.S. Government facilities, employees, family members, and residences.  Job holder initiates emergency responses to possible threats, as necessary, to safeguard life and property. 

Reporting   (10% of time)

• Job holder makes verbal and written reports on findings to the responsible supervisory security personnel.  May be required to maintain records and/or perform data entry into software applications. 

Requirements:

EXPERIENCE: 

• A minimum of one (1) year of military, police, or private experience in the field of security required.

JOB KNOWLEDGE:  

• Familiarity with local pedestrian and vehicular traffic patterns and habits, awareness of cultural norms and customs is required.  The position requires good working knowledge of the host city's geography and general culture

Education Requirements:

• Completion of high school is required.