Your Role

As an Assembly technician, you will be responsible for the assembly, installation, repair/rework of KOKO Networks hardware, including KOKO point units, Smart Tanker System, and Smart Depot System for Nairobi and other Networks

What you will do!

• Coordinate with the inventory and maintenance teams to ensure the timely execution of production activities
• Planning and adherence to all production schedules and activities against set metrics
• Ensure all assembled network hardware conform to respective quality requirements
• Report, document, keep track and own activities by completing forms, sheets, logs, and records using provided tools
• Ensure good work management of provided tasks to meet daily targets and maintain high quality outputs
• Interpreting drawings, training manuals, and work instructions in order to perform duties
• Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high-quality work standards
• Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, and performing regular maintenance
• Repair and rework of network defective parts from the field in defined frequency and manage critical parts
• Collaborate with the engineering team and share assembly feedback and make adjustments where required through provided communication channels and tools
• Maintain internal customer satisfaction through professional conduct and engagements
• Ensure adherence to Health, Safety, Environment, and Quality Management System requirements

What you will bring to KOKO

• 2+ years of hands-on experience in production operations or a similar technical capacity
• Minimum Diploma or Higher Diploma in Electrical Engineering, Mechanical, Instrumentation, or any other Engineering related discipline
• Excellent analytical, and problem-solving skills, and attention to detail
• Excellent written and spoken communication skills
• Organizational skills with the capability of working towards tight deadlines
• A team player able to work effectively with others and independently with minimal supervision

As a Network Operations intern, you will work closely with the team that is responsible for installation, calibration, commissioning and maintenance of network hardware that includes KOKO Points, Smart Tanker, and Smart Depot units across Nairobi neighborhoods with a goal of minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. Interns hired for this post should expect to learn all aspects of Network Operations and will depart with invaluable skills and an understanding of the business.

What You Will Do!

• Carry out shop outlets technical inspections, installations, and test protocols, calibration, and commissioning of KOKO Points 
• Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and preventing recurrence 
• Assist in ensuring all deployed network hardware conforms to respective quality and regulatory requirements and adherence to all installation, calibration, and maintenance schedules against set metrics 

As Network Operations Technician, you will be responsible for installation, calibration, commissioning and maintenance of network hardware that includes KOKO Points, Smart Tanker, and Smart Depot units across Eldoret neighborhoods with a goal of minimizing equipment breakdown through effective implementation of laid-out predictive and productive maintenance systems. This role is critical in delivering KOKO’s promise of network quality and uptime to customers.

What you will do!

• Carry out shop outlets technical inspections, installations, and test protocols, calibration and commissioning of KOKO Points
• Ensure all deployed network hardware conforms to respective quality and regulatory requirements and adherence to all installation, calibration, and maintenance schedules against set metrics
• Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and preventing a recurrence
• Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions, and schedules to meet daily targets and maintain high-quality outputs
•  Continuously identify needs for improvement by conveying it to the line manager and/or engineering team to maintain high-quality work standards
•  Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels, and performing regular maintenance
•  Maintain customer satisfaction through professional conduct and engagements
•  Ensure that the function operates in accordance with any Health, Safety, and Environmental policies and procedures

What you will bring to KOKO

• Bsc degree in Engineering or other technical fields
• A minimum of 2 years experience in field operations or a similar technical capacity.
• Ability to test, troubleshoot, service, and repair electronic equipment
• Working knowledge of plumbing repairs, maintenance processes, methods, and installation techniques
• Excellent analytical, and problem-solving skills and attention to detail
• Excellent written, verbal, and presentation skills
• A team player able to work effectively with others and independently with minimal supervision