Wasoko wishes to recruit an ICT Support Engineer to be based in Eldoret and to support Kakamega, Kisumu, Eldoret, Nakuru and Kisii branches in IT services and infrastructure i.e. Desktop, Systems Administration (basic application support), Network Support (LAN/WAN), Telecommunications, Power management (Uninterruptible Power Supply-UPS and Air conditioning-AC), IT Security Administration and Service Desk Function services, with the core objective of ensuring systems reliability and availability.

Duties & Responsibilities:

• Installation & configuration of basic applications such as Microsoft Office, google chrome.
• Provide daily IT support to all Wasoko users across all the countries.
• Installing and configuring windows on new and old laptops and PCs
• Provided the 1st level of end-user support.
• Provide hardware and software support for all ICT infrastructure.
• Create, change, and delete users’ accounts per authorized request.
• Performing preventive maintenance of Laptops, Printers, and PCs.
• Troubleshooting and repairing all hardware faults.
• Maintain an up-to-date inventory of H/W.
• Provide the first line of support and second-line support.
• Manage, configure and administer cloud Infrastructure such as google.
• Liaising with vendors on delivery of ICT services.

Requirements:

• Must hold a bachelor's degree or equivalent in IT, Computer Science, or a related field.
• Proven record of 3 years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.

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About the Role

The Senior Director Sales & Operations Planning is responsible for building and implementing a world class S&OP process with the aim of improving customer satisfaction, profitability, stockholding, lead times and working capital. The core functions of the position include strategic and tactical decision-making related to balancing demand with supply and aligning volume/mix with capacity and capability. The position is accountable for driving supply chain planning through quantitative and qualitative analysis, providing recommendations to support planning initiatives and integrate financial and operating plans within strategic objectives, delivering improved operating and financial results.

Roles and Responsibilities

• Develop and implement an integrated supply chain planning processes that effectively supports Wasoko’s growing and dynamic business model
• Develop and implement processes and analytics that produce accurate Demand plans (Sales, Promotion, Pricing) and Supply plans (Purchasing, Capacity, Fulfilment)
• Partner with senior stakeholders in Commercial and Logistics to regularly evaluate actual vs forecast accuracy and work to improve accuracy accounting for external factors
• Develop metrics, tools and reporting that will enable teams to better achieve service levels and targets
• Develop, monitor and revise fulfilment and sourcing plans to drive workforce and asset optimization while meeting the needs of the customer

Requirements

• Bachelor degree or higher in Supply Chain Management, Finance, Business, Engineering, or related field
• 8-10+ years of experience in Supply Chain Management (including Demand Planning, Supply Planning, and/or Inventory Planning in an FMCG Environment)
• Possess a strong understanding and application of forecasting principles, capacity planning concepts and practices. Ability to explain to business partners how S&OP works
• Solid team player with a Customer First mindset
• Strong attention to detail, analytical mindset and a structured problem-solver
• Self-motivated and desire to learn and seek new challenges
• Solid presentation skills and proficiency with SQL, Power BI/Tableau