You will also be responsible for driving our current compliance efforts, managing the external & internal audit plans, updating existing controls, assisting in maintaining certifications, and participating in mapping future certifications.

Key Responsibilities

• Participate in the review of compliance and audit-related matters. Auditing existing security systems, processes and protocols and developing corrective actions/plans to fix identified gaps
• Support and evaluate the performance of a team of auditors within the Compliance unit or the organization.
• Work with all business functions to understand the security risks and compliance requirements, develop and maintain the security & compliance roadmap & strategy
• Develop and maintain compliance & security documentation, policies, guidelines, frameworks, standards, and procedures.
• Communicate policies and procedures to stakeholders inside the company.
• Support in the implementation of compliance & security standards, regulations, and best practices for the organization namely but not limited to SOC2, ISO 27001, CCPA, and GDPR.
• Support global compliance & security awareness strategy and programs fostering a culture where compliance & security is everyone’s responsibility.
• Work with the Risk and Compliance Lead and head of departments about SOC, CCPA & GDPR compliance program and their assigned controls and recommend improvements to teams for their assigned controls.
• Ensure compliance with critical controls on a regular basis.
• Participate in audits by external and internal auditors. This could be audited for client requirements, ISO standards, and any other applicable audit requirements.
• Assist with the facilitation of certifications which include, but are not limited to, ISO 9001, BCP, and ISO 27001.
• Play a key role in partnering with Sales and Customer Success teams to close business and ensure customers understand our security posture.
• Respond to requests in a timely manner from the Risk and Compliance Lead to meet service level agreement commitments for responding to customer and prospect requests.
• Identifying gaps with controls assigned to Sama teams.
• Assist in determining whether supplied artefact (s) by teams meets SOC, CCPA, ISO, GDPR & client SOW requirements.
• Support the Risk and Compliance Lead in writing Section III of the SOC2 report where necessary.
• Support Enterprise Risk Management processes and framework adherence across Global Service Delivery teams.

Key Requirements

• Bachelor’s Degree
• 2-3 years of experience in a compliance role and/or security auditing role
• Knowledge of laws, legal codes, procedures, and other relevant regulatory standards.
• Strong analytical, investigative and critical thinking skills.
• Excellent verbal and written communication skills.
• Documenting and reporting skills.
• Attention to detail.

Good To Have

• Certification as ISO auditor for ISO 9001, ISO 27001 & ISO 22301.
• Certification in risk & compliance management is an added advantage
• Projects involving coordinated efforts across large cross-functional teams
• Previous experience with CCPA & GDPR
• Interest and desire to obtain CISSP, CISA, or other globally recognized security, compliance, or audit certifications.
• Demonstrate prior auditor experience
• Prior experience conducting Training and Awareness sessions

About the Job:

Sama is a worldwide technology company and is looking for an enthusiastic and innovative People Operations Coordinator to join our People Operations Team. Our focus is on supporting and putting the employee first.

You will serve as a key partner to the Senior People Operations Manager and report directly to this role.

Key Responsibilities: 

Compliance

Provide input into HR policy and procedure formulation, implement ,interpret and ensure effective and proactive communication on policies, procedures and systems. Follow up to ensure adherence to policies and procedures. 

Ensuring statutory Compliance ( KRA PIN, NHIF, NSSF).

Immigration Support Services: Take lead in facilitating, coordinating and organizing e- visa work visa, special passes and work permits for expatriate staff.

Communicating with relevant agencies and keep abreast with changes in processes at the Ministry or Foreign Affairs and Immigration and provide timely responsiveness.

Incharge of employees and HR shared departmental records and SOW audit requirements and adherence.

HR reporting

• HR Data and analytics such as updating and reporting on staff movements and Headcount Reports.
• Track various employee impact metrics for HR reporting; Prepare HR and management reports on regular and adhoc basis.
• Payroll & Benefits Administration: monthly payroll data, benefits administration, run rewards and recognition programmes.
• Employee Relations: Actively scale employee relations by aligning staff to the business objectives; through amicable dispute resolution and managing disciplinary issues.
• Support managers during change management and doing pulse checks on staff satisfaction around big changes.
• Interacts with all stakeholders in ways that demonstrate respect of social and cultural differences, and a commitment to challenging attendant social inequities.
• Contract & Performance Management
• Contract tracking, conduct and support probation evaluations, follow up on confirmation of employment. Direct involvement in the performance management process to enhance employee experience. 
• Human Resource Administration : Point of Contact for all HR matters relating to the project.
• Run a robust onboarding and offboarding program to enhance learning culture and promote employer brand. 
• Assist in recruitment efforts, responsible for leave management: policy application, support,  reconciliation and reporting. 
• Covid 19 Management support in line with the wellness team. 

Minimum Qualifications:

• 5+ years of experience of which 2 are in a similar/related position.
• Bachelor’s degree in Business, HR or related discipline or the equivalent experience
• Member of IHRM
• Experience in tech, with data analysis, data driven decisions, HR databases and HRIS systems
• Ready to be associated with a truly diverse and equal opportunity employer.

Preferred Qualifications:

• Alignment with Sama’s mission
• Be receptive to and reflect on feedback to improve employee performance.
• Builds strong client relationships and delivers people-centric solutions. 
• Seeks ways to improve outcomes for people as consistent with Sama Mission, Vision and Values.
• Proven track record of “been there! created engaged growing teams”
• Must have extraordinary ability to communicate openly and take on conflict in a healthy way: You need to teach everyone at the organization to do this well, so you need to be amazing at this!