The role will be focussed around ensuring we are maximising all opportunities to engage and convert customers visiting our website, as well as maintaining and optimising our product portfolio. The ideal candidate will be detail orientated, comfortable with MS Excel and will have previous experience with an ecommerce CMS platform, ideally Magento 2.

Job Description

• Managing ecommerce platform (Magento 2) for two brands.
• Support the Sales, Marketing & eCommerce team to develop and deliver the online trade and promotional plan, working closely with internal teams and suppliers.
• Support the brand and content team to launch and run marketing and brand campaigns, supporting with maintenance of visuals for the website e.g., product imagery and banners.
• Product Management: Updating and uploading products, product information, pricing changes, product taxonomy and SEO redirects.
• Daily review and maintenance of website merchandising using Klevu platform
• Update website content aligned with the content strategy, supporting with writing and uploading new product descriptions, uploading video URLs and imagery on category pages and landing pages. 
• Support with trading across wider marketplaces i.e. eBay, Amazon, WayFair & ManoMano etc
• Manage online conversion tactics and tools such as Website Countdown Timers, Social Proofing & Live Chat 
• Support with website data capture by managing web popups and forms
• Manage product reviews on the website
• Clear understanding of the customer journey and the audience for each brand 
• Good copywriting and proofreading skills
• Conduct Competitor Analysis in collaboration with the marketing executive, including monitoring competitor promotions, messaging and pricing.
• Provide social commerce support.
• Support in reporting using Google Analytics. 

Qualifications

Experience and Skills: 

• Minimum 2 years’ experience in the same or similar role  
• Experience with an ecommerce platform, ideally Magento 2
• Strong attention to detail and proofreading skills.
• UK eBay/Amazon Marketplace Experience desirable
• Good Microsoft Excel skills.
• Detail orientated and highly organised
• creative and enthusiastic
• Fun! We work hard, but place trust in one another and work as a tea

The role will be focussed around ensuring we are maximising all opportunities to drive customers to the website through strong marketing activity and engage and convert customers visiting our website through solid branding and content. 

The Role:

• Support the brand and content team to launch and run marketing and brand campaigns.
• Supporting with maintenance of visuals for the website using Canva e.g. product imagery and banners.
• Product Management: Updating and uploading product copy, imagery, UPSs and keyword integration for SEO.
• Weekly review and maintenance of website homepage and category imagery.
• Update website content aligned with the content strategy, supporting with writing and uploading new product descriptions, uploading video URLs and imagery on category pages and landing pages. 
• Support with email marketing campaigns using Klaviyo platform.
• Support with writing copy and sourcing images for campaign landing pages.
• Management of the image and video database.
• Support with website data capture by managing web popups and forms.
• Manage product reviews on the website.
• Distribute marketing assets and content to key suppliers.
• Clear understanding of the customer journey and the audience for each brand.
• Support in conducting customer research.
• Strong copywriting and proofreading skills.
• Conduct Competitor Analysis in collaboration with the ecommerce executive. 
• Support in reporting using Google Analytics. 

Qualifications

Experience and Skills: 

• Copywriting and proofreading experience
• Minimum two years’ experience in the same or similar role 
• SEO knowledge is desirable
• Experience with an ecommerce platform
• Detail orientated and highly organised
• Creative and enthusiastic
• Fun! We work hard, but place trust in one another and work as a team